Tax Compliance Archives - FastSpring eCommerce Solutions for the Digital Economy Thu, 30 Apr 2026 18:35:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 EP44: Optimizing Ecommerce for Emerging Markets With Sudipto Manna and Lauren Steyn https://fastspring.com/blog/ep44-optimizing-ecommerce-for-emerging-markets-with-sudipto-manna-and-lauren-steyn/ Thu, 30 Apr 2026 14:34:52 +0000 https://fastspring.com/?p=31358 Breaking into emerging markets takes more than translating your checkout page. In EP44 of Growth Stage, FastSpring's Sudipto Manna and Lauren Steyn unpack the real requirements for selling in regions like India, Southeast Asia, Latin America, and Africa — covering local payment methods, subscription considerations, regulatory compliance, and why a frictionless, localized checkout experience can make or break your conversions.

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One of the fastest ways to grow your business is to expand globally, especially in emerging markets like India, Brazil, and others, but how do you successfully monetize in emerging markets while avoiding risk and burdensome compliance requirements for you and your team?

In this episode of Growth Stage, we interview Sudipto Manna and Lauren Steyn of FastSpring about their thoughts on how to approach payments and ecommerce in emerging markets, and some of the requirements needed to get access to local payment methods and currencies.

If you’re wondering how you’re going to get the most bang for your buck when it’s time for you to expand into new emerging markets, don’t miss this episode of Growth Stage. Watch or listen now!

Podcast Full Interview: Audio

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Podcast Full Interview: Video

Transcript

David (00:04)
Welcome to Growth Stage by FastSpring, where we discuss how digital product companies can increase the value of their businesses. I’m your host, David Vogelpohl. I support the digital product community as part of my role here at FastSpring. And I love to bring the best of the community to you here on Growth Stage. In this episode, we’re going to be talking about optimizing ecommerce for emerging markets, not the core markets in North America, Europe, and Asia, but emerging ones with their own unique challenges. And joining us for this conversation are two folks that know a lot about this. I’d like to welcome both from FastSpring, Sudipto Manna. Sudipto, welcome to Growth Stage. Welcome back to Growth Stage.

Sudipto (00:47)
Thanks for having me, DV.

David (00:49)
And Lauren Steyn. Lauren, welcome. Have you been on Growth Stage before, Lauren? I don’t recall.

Lauren (00:56)
No,

I have not. This is my first time. Thank you for having me.

David (00:59)
Excellent, excellent. We’re so excited to have both of you here. We’re going to double click and learn more about what your advice is for tackling e-commerce in emerging markets. And for those watching and listening for a little more context, Sudipto and Lauren are going to share their thoughts about how to approach payments in e-commerce in emerging markets and some of the requirements needed to get access to things like local payment methods and currencies.

It’s more than just a desire. There’s actually some steps to go through. And these folks are going to talk a little bit about that and particularly give us some more information on particulars in certain emerging markets. So I’m going to ask you both the same question I ask every guest here on Growth Stage. Lauren, maybe I’ll start with you. What was the first thing you bought online?

Lauren (01:51)
Wow, that is a great question and I genuinely struggled to remember it for so long ago, but I suspect it would have been something like a movie ticket. Buying that through online instead of going to the cinema and buying it from there. I believe that must have been my first online buying experience.

David (02:10)
Ooh, that’s a good one. Well, what about you, Sudipto? What was the first thing you think you bought online?

Sudipto (02:15)
Yeah, that’s like an old timer. So I don’t recall the first purchase that I ever made online, but I recall a memorable purchase that I did back in 2011. And I would like to piggyback on that side because that brings closer to what we are building here and what we are doing. So my first purchase was airline tickets for my entire family. So that was the first time we as a family traveled from Mumbai to Kolkata. And that was the pivotal moment where

things airline tickets were becoming more and more accessible to common people like us. So that was the first purchase online purchase that I did that I got to recall.

David (02:54)
So what was the occasion of traveling from Mumbai? Where did you travel to?

Sudipto (02:59)
We traveled to Kolkata. It was my cousin’s wedding. And that was the first time we, the entire family, traveled together. In India, back in India, we traveled during our holidays. So that was the first time we as a whole family traveled. Usually I travel alone, but that was the first time we as a whole family traveled. It was a pleasant experience for all of us.

David (03:21)
Cool and it’s kind of interesting that both of you bought tickets you think for the first time you bought something online. I’m trying to remember how you bought airline tickets before online. That’s actually maybe a topic for another another episode. All right. Well, let’s let’s take a little deeper here. You know, we’re talking about e-commerce and payments and emerging markets. And so I just want to kind of get an understanding for both of your backgrounds. I’ll start with you again, Lauren. Could you tell me about your role at FastSpring

And what FastSpring does, I mean, I people listen to the podcast, just like, what does FastSpring do and what do you do here?

Lauren (03:55)
Absolutely. really, FastSpring is a global commerce platform and it’s designed specifically for companies selling online goods across a range of industries. One of the things that makes FastSpring unique is that we act as a merchant of record, which basically means that we handle a lot of the complexity of selling globally, know, collecting payments, taking in taxes, know, calculating the taxes, VAT and GST, doing currency conversion.

making sure that you are compliant, doing fraud management. So really all of that complexity around selling online, we take on that responsibility so that our customers, can just focus on selling the goods that they want and making that product the best that it possibly can be. And really it flows through a FastSpring checkout experience. So we’ve got a range of checkout experiences. So our customers will…

plug in our, the FastSpring checkout into their website or app and ⁓ FastSpring takes care of the rest. So that is the FastSpring side of it. So my role at FastSpring ⁓ is really that checkout experience itself. I am a product manager working on UI UX. So I work on a different number of levels, but really on the UI, making sure that that user interface is very intuitive, but also ⁓ focusing on the

the developer experience and those developer facing components that companies use to integrate with the FastSpring checkout. So ⁓ my job really is about how all these complex systems show up on that buyer journey, that end customer journey that coming through that checkout. So if I, if I would say, you know, my focus is really around how the purchase experience feels to the buyer, making sure that the checkout is intuitive, localized and as frictionless as possible.

So the goal is that when somebody decides to buy, nothing about that interface slows them down or makes them lose confidence in any way so that they can just seamlessly go through that checkout experience.

David (06:03)
Okay, so you’re coming to this conversation through this kind lens of expertise around UI, UX, localization and developer experience. And I think when a lot of people think about localizing for any market, let alone emerging markets, that’s what they tend to focus on a lot are things like language translations and like use this color in this country because of these reasons, like those types of things.

There’s of course a lot more to it and you kind of alluded to that a little bit when you were talking about what FastSpring does as a merchant or record. Basically taking on all of that complexity and compliance like do I need a local entity? What do I need to get access to a local currency? And FastSpring’s customers are basically offloading all that to FastSpring. So we’re going to talk about that today, like what you need in order to get access and the strategies you need to deploy.

But kind of as you pointed out with that merchant of record model that FastSpring customers kind of inherit a lot of those things so they don’t necessarily have to jump through some of the hoops we’re going to talk about today. But we are going to talk about what’s necessary in order to achieve that. But you’re coming to it from like the UI UX and developer experience perspectives that sound about right, Lauren.

Lauren (07:12)
Absolutely, exactly.

David (07:14)
Excellent. Now, Sudipto we already heard what FastSpring does. I’m not going to ask you that part, but what do you do here? What expertise are you bringing to this conversation?

Sudipto (07:22)
Yeah, I’m a Senior Product Manager here for FastSpring and work in the high skilled payment infrastructure with the focus on converting transaction friction into revenue growth. And most recently, I’ve been working with our team to launch certain payment methods which help our customers acquire more subscription, recording, bidding space, optimize checkout flows, have shown incremental growth and we have grown 30 % year over year. So.

I tried to bridge the gap between complex local global compliance and seamless user experience, ensuring that invisible payments remain both secure and high converting. When a customer comes in, they should not feel like they are transacting in an alien software or alien land. They should feel more local. They should feel more ease to purchase and feel secure to pass on their payment information to us.

I’m looking to bring my expertise into modular payment stacks and retention focused FinTech for a team to scale and grow for the next 100 billion customers. That’s my goal for this whole approach.

David (08:28)
Excellent. You know, it’s funny when I joined FastSpring a little over three years ago, you were one of the first people I spoke with who gave me the lay of the land about how the company and platform worked and really much deeper understanding of payments and when I kind of came into the company. And so I’m really excited to have you here today to be one of the folks I’m asking questions around strategies for emerging markets. Now, we’ve talked about emerging markets a few times, obviously, this is like the context of the podcast.

But like what does that mean? Like Lauren, what does emerging markets mean to you?

Lauren (09:03)
Right. Well, I think when people talk about emerging markets in the context of digital commerce, they usually mean regions where online purchasing is growing rapidly, but maybe the payment ecosystem is still evolving. It’s becoming solidifying. In some regions, you’ve got it in really, really very stable place. But in these evolving markets, you’ve got local competitors continuously

creating new payment methods. So it’s a lot happening there. I think that is one of the things that for me, emerging markets mean. ⁓ So in practical terms, that could mean a few things. So maybe credit card penetration might be lower and local pevin.

local payment methods are more dominant. Yes, so I think from a product perspective, emerging markets aren’t just about geography, they’re about payment behavior. To give you an example, if you only support international cards, you may unintentionally be excluding a large percentage of those potential buyers in those emerging markets. And I think this is one of the real challenges that global merchants face when they are trying to go after those emerging markets.

David (10:18)
It is an interesting point that this idea of emerging markets is relative. And what we’re talking about is the ability, capability, and I guess the frequency of people buying online and how they do that and how you as a company are going after these customers and what you’re offering to them and considerations, like you said, around credit card penetration, local payment methods.

and other aspects of that commerce journey and payments journey that would be specific to that market, which is going to be different maybe than your core markets if you’re focusing on say North America, Europe, and certain parts of Asia. So I’m just curious, like Sudipto, and I’m particularly curious from your perspective, why is it important to localize commerce for emerging markets? Like if I’m trying to get into India or where you’re from or Brazil or another place that might not be one of my like…

primary markets I’ve already kind of been focusing on.

Sudipto (11:16)
Yeah, that’s a great question. And I can certainly put some color on both India and Brazil, both of the regions which where I have exclusively worked on. So both Brazil and India have a huge young population. So if you look at the

top markets or top growing population, both India and Brazil have a plethora of young population. A younger digitally savvy population, Gen Z and millennials seek convenience and personalization without the long term liabilities of ownership. So that’s where we see a tremendous growth or influx of customer base coming in from. Now this market existed to be sure, like they existed well before the pandemic. What happened?

post pandemic, see a ⁓ shift in the bio-to-purchase phenomena. Both these countries have built a local regulatory system which offers this regional payment method, which in terms like are well beyond the traditional payment rates like cards or pay balance and things. So when we look at Brazil and India, we are looking at a huge population which relies on a strategic payment method which is backed often by the government.

So those are the regions why we, FastSpring try to explore into those regions and try to offer a regional aspect to our checkout flow. Be sure this customer existed, they were not purchasing anything digitally. Take an example, I, as a consumer, when I purchased my first ticket, it was back in then. Prior to that, I still used to go to the airline counter and buy my tickets using cash. So things are changing.

the landscape is changing. There’s a rapid user growth and the customers are looking for a trusted partner. In this case, the partners are the government backed payment methods like UPI, like PIX which are very close to customers and customers can actually use those payment method and have a solid trust in the system. So that’s where when you talk about merging markets, people are looking for trust.

People are looking for growth. People are looking for reliability. And those regional payment methods backed by the government source actually do those things for the customers.

David (13:35)
So UPI is a government backed payment method in India. Is that correct? And then PIX is like the Brazil version of that. Is that sound fair?

Sudipto (13:40)
Yes, that’s absolutely correct.

Yeah, yeah.

And I’m glad you brought those things up and I’m responsible for launching those two payment methods ahead of FastSpring And I can safely say that those two payment methods have a tremendous impact in our customer base and how we see customer transactions act, be it the approval rate, be it conversion, be it new user acquisition. All those things have shown a huge shift in our traditional product launches. And I’m

I’m excited about the future and growth of this payment methods.

David (14:19)
You know, it’s funny when FastSpring first launched PIX, I was on a ski trip, I can think it was two years ago, around this time around spring break. And I got on the lift with someone from Brazil and I was like, Hey, we’re launching PIX in Brazil. And he’s like, yeah, you better because like everyone in Brazil uses PIX and not everyone necessarily has a credit card. And like that really hit home to me because to me that’s like maybe one of the reasons it’s so important.

It’s because my perspective as an American who’s lived here my whole life is everybody’s got credit cards, right? Some form or another or debit card. And the reality is that’s actually not true in every country and places like India and Brazil. The majority of people, the overwhelming majority of people are using these government backed digital payment methods, I guess, for lower fees and convenience and all kinds of reasons, but it’s just different than what I experience here in the US. Is that fair?

Sudipto (15:18)
Yeah, that’s absolutely fair. And I think there’s this psychological shift also. People are more keen on using, which is homegrown. When I look at, and give you an example, like when I go back to India, there’s this whole nationalism and pride going on. Hey, I want to use PIX or I want to use UPI. So that’s the narrative that is going around and making people comfortable in using certain payment methods, which are region, which are backed. And I think…

If I look at the amount of UPI is by far the most important payment method back in India. If you are offering anything in India, it has to be offered or you have to offer UPI. You cannot do business without offering UPI back in India. That’s the reality. And same goes with PIX also. You cannot, the person whom you met on the ski, he is definitely giving it a picture of how things are evolving and we…

sitting in the United States, we just think like, hey, why don’t the customer have access to credit card? Because it’s not the norm out there. Doesn’t mean that everybody should have a credit card. It’s totally fair for other people to have their preferred payment method. PIX and UPI seems to be one. And when we scale up and go to other emerging markets, that’s the case. That’s the scenario. That’s the lay of the land that we’re dealing with.

David (16:43)
Thanks a lot of sense and you know, I actually have done go to markets in India without picks and I would imagine they would have done a lot better had we included that. I don’t know if they were available at that time. That’s very like five years ago or so, but that seems like it’s an important part of it. So Lauren, I want to go back to you though for a minute and talk about like what are the elements that you need to localize for a specific country or region within your commerce engine? We talked about.

local payment methods, but what else do we need to worry about when we think about localizing for emerging markets?

Lauren (17:17)
Yes, absolutely. And you even mentioned, you know, the obvious one earlier, the language, you know, that is at the most basic. want to support the languages that those local users will be using the currency as well. Seeing a language that you understand and the currency that you are used to using just builds that trust. Really the elements should always follow the principle of, want to create trust and confidence in this checkout experience. You know, these layers, there are several layers. we’ve

got the language, the currency, and people want to see prices and instructions in a format that they immediately understand. Then there are slightly more subtle details. Once again, we’ve already gone through the payment methods displayed in that checkout. What they should really reflect, the payment methods that those people in that market are actually using. And even beyond that, show those logos of those payment methods very clearly so that they’re familiar logos. So it’s all these little…

visual trust signals that you need to build up, you know, and reduce that hesitation. And then some of the more subtle ones are the form design. When we come in from a more Western perspective, we have forms built in a very specific format, first name, last name first, and then billing address and so on and so forth. Not all markets follow that form design. So address formats, phone number fields, even name ordering differ across countries. You really should do your

your research on those local markets that you’re going after to make sure that your forms are flowing in a way that is natural to that market that you’re going after.

David (18:54)
Yeah, I know that’s such a great tip and I think that scenario people don’t think about is the form format. think a lot of people will pick up on like, you know, especially if you’re coming from like a US perspective, like the date format is going to be different than the rest of the world for whatever reason. And I really liked your tip around thinking about the default payment methods you’re showing. Shoppers and users when they’re kind of interacting with your checkouts and like if you have these local payment methods, making sure they’re visible and not like.

hidden down in some deep dark menu where it’s like hard to find. I think that’s another like less than intuitive thing that people think about with localization.

Lauren (19:33)
nailed

it 100%. I would say the last thing that people sometimes underestimate is and that is critical, absolutely critical, is how you present taxes and then the totals. They are different across different regions. In some regions, buyers expect the tax to be included in the price, while in others they expect them to appear separately. You’ve really got to cater to that. So giving full transparency

within the expectations of that market of the pricing. It’s going to build trust. If they say that they’re going to buy something and then at the last second they see a different price, it immediately breaks that trust. So really in a nutshell, know, localization is really about making sure that when someone opens that checkout in that market, it looks and behaves like something that is built for them, not something that is a bit jarring and imported from somewhere else.

David (20:28)
You’re giving me memories of travels to places where the tax was included in the price and how great that felt to not have to worry about the surprise extra total at the end. When it comes to localizing, I often talk about a crawl walk run and I like to think of like commerce as like the crawl even where like you can offer local payment methods. You can offer ⁓ you know, localized checkouts that are easy for local populations to use.

even before you localize your website by language or you localize your support by language, do you think that’s fair to think about it in that sequence where like localizing commerce could actually be like the first step to breaking into a new region?

Lauren (21:12)
I think you could definitely work from that way and then backwards. As a matter of fact, it’s probably simpler to do it that way.

David (21:20)
Yeah, that’s kind of the point I make. I mean, I’ve used this in the past when expanding globally at other companies is like localizing commerce first, then language, then platform and support, which are like the much more complicated pieces, I feel. But it’s good to hear your perspective on that.

Lauren (21:37)
I like that. Sorry to interrupt. just want to say I really like that and it’s flowing backwards. if you’re starting from that endpoint and flowing backwards, you also, and this is kind of another one of those UI UX tips is build for consistency. So start at the end point and then you can create the consistency into the platform at the back.

David (21:57)
Yeah, love that. All right, Sudipto, so I’m going to kind of come back to you. What are the unique challenges with getting access to local payment methods and currencies? Like we talked about how there’s these government backed methods like PIX and UPI. But what do I need to get access to that? Do I get like a bank account or like open a business? What do I have to do?

Sudipto (22:22)
Yeah, that’s a great question. you think of expanding your business globally, then you are met with multiple challenges. Getting access to a payment method in a developing country requires you to deal with multiple different financial and government institutions. It’s not one piece. You have to deal with financial regulators, the fintechs, the government authorities, and so on and so forth. And each and every one of them have their own model to complex rules and regulation. So when we think about opening a shop,

Now you’re dealing with, hey, which department do I need to go to seek for a license? Which department should I go to seek for the clearance on my shops? So same thing happens when you try to expand into a global market. You need to think about, hey, if I want to offer this payment by the way, that is the bread and butter for me to expand and grow in that market. What are the different things? Things can be like setup, onboarding. Are you doing the KYC and KYB for each NMD buyer?

David (23:18)
What does this mean? I’m sorry.

Sudipto (23:20)
Yeah, KYC would be know your customer, know your buyers. So are you doing the know your buyer, know your customers for each and every financial product that you’re trying to sell. So that will be the first piece. Every time we speak with a partner or an entity back in a developing country, that’s the first question that they are asking us. Hey, are you doing your KYB KYC or are you or do you have a local bank account where we can fund the settlements? Do you have all the rights and regulation to deal with it?

here at Foshpring, we take front load all these aspects for our customers and make sure that our sellers or our customers don’t have to go through all this regulatory process, don’t have to go through all this setup process to ensure that the FedEx or the partners with whom they are working globally, let’s say in India or in Brazil, they have to deal with it. It’s a complex product. If I may, I might give you some examples like

bigger Western companies, they have to close down their business back in India because they could not meet the specific requirements. So what we are trying to do is we are trying to tiptoe and work with the partners and institution to make sure that we follow all those rules and regulation and have all the rights instrument in place to ensure we acquire and we can process the payment for our customers. So if you go alone,

there might be lot of challenges on the way, but if you come with offspring, it will be a smooth sailing path forward for you. Sorry, I it, but that’s the reality.

David (24:53)
Yeah. And you’re on a fast-spring podcast. I don’t apologize too much for selling the benefits of fast-spring here, but it’s so like, if I’m doing it on my own though, right? I can build my own and manage my own payment orchestration layer. can run through my payment service providers and do credit card processing. can figure out the bank account legal requirements of local payment methods and, configure that into my orchestration layer and manage and maintain all of that on my own.

And I can also offload it or outsource it to providers like FastBringing and that reduces that complexity. But getting access to that local payment method comes with some extra hoops to jump through that you might not be familiar with. You’re going to have to get familiar with that country that you’re trying to break into. And then you’re going to have to bring all of that and figure out how to manage it if you are doing it yourself. But these are some of the requirements that you have to jump through some of the hoops you have to jump through to make that happen.

I think that’s helpful for people to understand like how that works in the grand scheme of things, even if they choose to offload or outsource to a provider like fast bring. So I really appreciate you kind of walking us through that. Lauren, I’m just curious from your perspective. What does bad look like when I do business in emerging markets like you talked about like what good looks like from like the UI, you actually inflation, all this stuff. What is bad?

Lauren (26:16)
really, it’s the same concept just in the reverse, right? It usually looks like the checkout that works technically works. It does everything that it’s supposed to, but it clearly wasn’t designed for that local user in mind. And we’ve gone through a number of examples where they may not support the currency or the language or the payment method. And I think in particular, the most…

The worst thing you could do is not support the main payment method because in some markets that instantly excludes a large portion of the potential buyers. So, ⁓ and I think that another, another one is what, what issue is interface friction. Things that slow the checkout pages down. So it might be confusing form fields or a heavy checkout with number of steps to go through. know, Siddipto alluded to this earlier where in some of these emerging markets,

You’ve got users mostly on their phones and they need a light touch and quick checkout that can, you know, just one, two, three clicks and they’re done. So, you know, especially in regions where the connectivity is not necessarily very good. So you want to, ⁓ you know, really reduce that friction as much as possible. Because any friction friction that you add to a checkout, any additional input fields that are not necessary, any clutter. That’s bad. You want to just get that, ⁓ buyer with that.

end customer focused on checking out as easily and as quickly as possible.

David (27:46)
Yeah, that’s really interesting that you bring up page load time in emerging markets. There is a gentleman I got to know who created one of the famous web page test tools out there. And he had created it at a time back in the AOL days when AOL engineers were testing page load times, but they were testing it from like inside the data center and they were like every web page loads great. And he was like, no, you got to test at the other end of a dial up line at that time.

And I know that we’ve gone through phases of that here at FastSpring where like we’ve optimized based on page load times in specific regions. And that’s actually one of our claims to fame is how well we do at page, flip my notebook up there, how well we do at page load times in these emerging markets. And I think that’s a thing a lot of people miss when they’re thinking about getting into PIX or India, like maybe they’re using a CDN, a content distribution network or.

Maybe they have localized hosting or something, but they haven’t really paid attention to their load time in that market. Is that something you’ve seen a lot of? You know, you brought it up there, Lauren, or don’t know, Sudipto, do if you have any thoughts on that on the infrastructure side, but is that a common miss that people do when they start focusing on emerging markets is like testing their speed in that market.

Lauren (29:03)
It’s definitely a common miss. you know, this is partly why we at FastSpring spent a lot of time and energy getting much more accurate measurements and then from there optimizing for those local markets. And we really did see the load times differ quite substantially across those emerging markets. And really, when you’re talking about load times, the

The golden number is almost two seconds. It’s not necessarily achievable, but that is you don’t really want to go much over two seconds. You just want that, you know, that seamless experience. As soon as it goes longer than two seconds, people start wondering, what’s going on here? And that’s where the conversion starts dropping. But it’s definitely something that you need to put some thought into how you can measure the load times in different markets. And you have to put a lot of energy and time into it. So I think that is a lot of companies then.

maybe to make shortcuts or maybe they don’t even realize they need to do that. So ⁓ we can definitely help on that side.

David (30:02)
Yeah, that makes sense. The other thing I’ve seen in the past is people say things like, oh, well, you know, in India, most people don’t have computers, so you need to optimize for mobile. And what I’ve also seen is people don’t necessarily pay attention to their own traffic in that emerging market. They take that little nugget of truth they learned and apply it. But then they sell like downloadable software for PCs. And it’s like, well, yeah, but.

all your customers or most of your customers are probably visiting from a PC. So like looking at your own analytics and determining like really what devices should I be doubling down on. There’s another myth I’ve seen people do when they take these little factoids about a country and then, you know, try to apply that to reality. All right, Sudipto, I’m going to ask you next, because I know this is like something you’ve been working on, if offspring launched UPI subscriptions recently.

Tell me about that and what special considerations one might have with subscriptions in emerging markets. Is there a special set of considerations for subscriptions when attacking emerging markets?

Sudipto (31:04)
Yeah, David, thanks for asking. Yes, we launched UPI AutoPay in India recently and we see a strong adoption there. And let’s take a step back and tell you more about subscription and how things are working in India. There’s a psychological shift in affordability amongst customers. So consumers are increasingly prioritizing access and flexibility over ownership. This is reflected in the own less experience more motto for the millennials and the

urban population. This is close to what I have experienced and I would like to give a small example. Subscription is not new to India. It has always been part of our culture. We have subscriptions for the regular milkman, we call it the doodhwalas, the newspapers and so on so forth. What has changed is we have moved all the subscription away from traditional offline channel to online channel.

and UPI being the most dominant payment method is basically shifting that entire offline traditional cash based payment to digital online payment. And no matter whether you’re selling a physical goods or a digital goods, UPI is bread and butter. If you think of any scenarios where you know that the customer will subscribe to this product and they would like to use this product, you have to offer UPI AutoBee. There is no other way around or else

you will rely on somebody who has already left the market 20 years back, like me, who has left that market, the inner market 15 years back when I moved here. So, U-Pay AutoPay is a great product and the psychological shift is basically driving all the customers in India to adopt to more, like adopting to own less and experience more and more too.

David (32:55)
You say that a consideration though, maybe India is a bad example for this, but are there other markets or even populations within places like India where they’re not ready for subscriptions yet and you should consider like a prepaid model instead? Is that another thing to think about when breaking into an emerging market?

Sudipto (33:14)
Yeah, absolutely. There are tons of market where subscription is not the way to go. So I’ve closely working with customers or partners in China and other South Asian countries. And those markets are again, huge market when we look at the customer base, but they’re not very keen on using the subscription model. They are very keen on, hey, if I want to use the product, I will pay for the product at that point of time. They are more savvy towards make it simpler.

the thing that Lauren brought up. Load it quickly, make the load times faster than possible. Also, they’re like, hey, I know what I want. I don’t want you to auto charge my payment method because I want to have more authority over the payments that I’m trying to approve. If you look at China, if you look at other Southeast Asian countries, they’re more reserved towards the subscription approach. They’re more inclined towards make it secure, make it faster for me.

Let me take a step back and think about my subscription auto recording purchase for a while.

David (34:18)
Yeah, and I know different countries have had different like surges of sentiment for and against subscriptions. I know that’s a challenging dance. Is there also like regulations and laws you got to pay attention to with stuff like that?

Sudipto (34:31)
Yeah,

that’s a great point, Devi. The regulation is also one thing that drives the payment partners like us to ensure that we are not tipping on some regulatory cleaves or some regulatory challenges. There are multiple countries and some of them are coming up in EU also where they are promoting more one-time purchase rather than subscription purchase where they want to give visibility to customers about how much money and who is going to collect from you. So they are more…

the inclining towards. If you do one-time purchase, we know that who is authorizing the payment and when the charge will be. But for recurring purchase, because that happens, it’s an invisible passive income, right? So that happens behind the scenes. So as a customer, I have less more clarity or less more visibility into when the charges will happen. So certain governments are taking this approach of only pursuing the purgatory product. The motto is, if you want it,

you pay for it at that particular point of time. You don’t have to set up and forget it.

David (35:33)
Yeah, that makes sense. Lauren, what about from your perspective? Are there any other considerations folks should think about when thinking about subscriptions in emerging markets?

Lauren (35:43)
think Sadipla raised a really good point about the regulations and the one thing that I keep seeing is that these regulations are evolving continuously, you know, and coming into law and you have to respond, you have to be quick and you have to keep up with that. And it’s absolutely, as Sadipla said, it’s all going towards that transparency of what exactly you are buying with the subscription, what are the charges going to be.

So you really just have to keep your pulse on all of the markets that you’re working within and make sure that you’re up to date on those regulations and adapt accordingly. That is one of the things that we do at FastSpring is we are constantly scanning what are happening in the different regions, in the different countries, and making sure that we update our regulatory, whatever it might be, but elements.

so that we keep our customers safe so that they can just continue to sell through us safely and within compliance.

David (36:47)
So if I have built and maintained my own payment orchestration layer, it’s more than just like seeking some product managers to research how to do it and be compliant initially. I have to then implement all that the right way and to keep up with it and modify it over time.

Lauren (37:06)
Absolutely. Yes, that maintenance is a large piece that is continuously ongoing.

David (37:14)
Yeah, and it’s interesting to think about it from the compliance perspective. And I know people get, you know, kind of freaked out about fines and stuff like that, which obviously is concerning. As a marketer, I think about conversion rates and like if I’m delivering an experience my customers aren’t expecting or aren’t used to, and obviously that’s going to have an impact. And I might walk away from going after emerging market thinking like, geez, it didn’t work. I guess that market’s not for us. But the reality could have just been I was bad at localizing that.

commerce experience, which I think is a really interesting perspective you guys have shared kind of throughout this interview. So now I’m going to ask you both the same question to wrap this up here. Lauren, I’ll stay with you. If people just remembered one thing from what we talked about today, what should that be?

Lauren (38:01)
It’s really what I’ve been saying all the way through the interview, which is don’t assume that you know the market that you’re going after or the customer within the market that you’re going after. What is tried and tested in a well-known market, you cannot shift and lift that to a new market. You have got to do your due diligence. know, a company might do everything right, have a great product, great marketing, global reach. But if the checkout experience feels unfamiliar or confusing, people simply won’t complete that purchase.

David (38:32)
That’s a great one. What about you, Sudipto? If people only remembered one thing today, what would that be? Should that be?

Sudipto (38:38)
Yeah, for me, it will be the psychological shift. It’s happening, which is opening up new opportunities. As long as the products are affordable and meet the customer demands and you make it affordable and easy to pay, you will find customers. When I say affordable and easy to pay, I’m leading towards offering local payment methods. Do not expect or do not wait for someone to tell you that the market is evolving. Look around, do your due diligence, and you will soon see the markets which are opening up and

where you should focus on. At Am, Africa are two big examples where I believe based on working on this whole portfolios, we see there are a lot of opportunities and we truly believe the customers are there. We need to just position ourselves in a way that it becomes easier for ourself and our customers to be enhanced. We are focusing on those regions more.

David (39:35)
Excellent. Well, thank you so much, Shadipta. Thank you for being here today.

Sudipto (39:39)
It’s always pleasure to be with you, DV and Lauren.

David (39:42)
Thank you, Lauren, as well.

Lauren (39:45)
Thank you so much for having me.

David (39:47)
If you’d like to learn more about what Sudipto and Lauren are up to, can visit fastspring.com. Again, thanks for joining us here for Growth Stage. I’ve been your host, David Vogelpohl. I support the digital product community here at FastSpring as part of my role. And I love to bring the best of the community to you here on Growth Stage.

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6 Proven Strategies for APAC Companies to Successfully Enter Western Markets https://fastspring.com/blog/6-strategies-apac-companies-western-markets/ Thu, 02 Apr 2026 14:57:41 +0000 https://fastspring.com/?p=31237 For APAC-based SaaS and digital goods companies — from Singapore’s fintech hubs, to India’s rapid-growth AI startups, to South Korea’s gaming giants — the U.S. and Europe represent more than just new territory: They present opportunities for a significant jump in revenue and long-term retention.  However, many founders quickly discover that the biggest hurdle to […]

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For APAC-based SaaS and digital goods companies — from Singapore’s fintech hubs, to India’s rapid-growth AI startups, to South Korea’s gaming giants — the U.S. and Europe represent more than just new territory: They present opportunities for a significant jump in revenue and long-term retention. 

However, many founders quickly discover that the biggest hurdle to global growth isn’t product-market fit — it’s the structural drag of an entirely different set of Western administrative and regulatory requirements.

Companies are often caught off guard by the technical requirements and administrative realities. Moving into the West is not just about switching currencies; it’s a fundamental shift in how you manage your customer lifecycle and your business’s legal footprint.

Every new market demands its own web of legal entities, localized contracts, domestic banking, and tax registrations. That means that a lean, engineering-led startup can quickly become bogged down in legal and finance operations.

Based on FastSpring’s own internal data and our experience helping thousands of sellers scale, here are six proven strategies to navigate the high-stakes transition from APAC into Western markets.

FastSpring is how companies in APAC enter the western market online and in more places around the world. We handle every payment need — from subscription management to tax collection, remittance, and more — so your business can go farther, faster. We’re also the leading merchant of record for global software companies, powering over a billion dollars in worldwide transactions every year. We’ll manage your checkout, VAT and sales taxes, compliance, and more, freeing you to focus on what you do best: building great software. Set up a demo or try it out for yourself.

1. Leverage the Merchant of Record (MoR) Model

Selecting the right financial architecture is the most critical decision an APAC seller can make when selling beyond their home region. For many, the merchant of record (MoR) model provides a shortcut through the bureaucratic hurdles that typically accompany international growth. The MoR serves as the legal entity responsible for every transaction, allowing your team to focus on the product experience while the MoR handles the heavy lifting of global commerce.

  • Immediate Market Entry: An MoR eliminates the need for APAC companies to establish local legal entities in the U.S. or Europe, enabling global expansion in days rather than months. Entity setup is not just a one-time cost — it creates ongoing legal, financial, and operational overhead.
  • Compliance Outsourcing: The MoR handles the calculation, collection, and remittance of sales taxes and VAT, and it assumes the risk for fraud and chargebacks. And while taxes are very important, this is also critical  for companies using traditional PSPs, because it is just one part of a much bigger operational burden.

2. Meet Digital Goods Regulations in Europe

Europe has moved aggressively to standardize the digital economy, introducing frameworks that require absolute precision in data handling and tax reporting. Navigating these rules requires a proactive approach to ensure your checkout process remains both compliant and conversion-friendly. 

The following recent and ongoing mandates represent a hard line for international sellers, where universal requirements have replaced previous exemptions for smaller companies. 

  • VAT in the Digital Age (ViDA): As of Jan. 1, 2025, previous VAT registration thresholds have been eliminated. Every B2C digital sale, no matter how small, is now a taxable event that must be reported through the One Stop Shop (OSS) system.
  • The EU Data Act: Starting in September 2025, European customers have a “cancel anytime” right for cloud services, allowing them to terminate contracts with two months’ notice regardless of legacy terms. Providers must also ensure data portability, and by early 2027, all “switching fees” will be prohibited.
  • Privacy as a Trust Factor: Beyond legal mandates such as GDPR, 2026 marks a shift toward “Privacy by Design.” Western buyers increasingly treat data transparency as a competitive requirement, so showing clear, auditable trails for data residency and automated decision-making is no longer just a legal hurdle but a primary driver of customer trust.

3. Navigate US Tax and Subscription Enforcement

The United States market is currently defined by complex state and federal regulations. Success in the U.S. requires a keen eye on shifting state legislation and a commitment to clear, accessible user terms that protect your business from regulatory scrutiny. 

Balancing these local tax obligations with federal consumer protection rules is essential for any APAC brand looking to establish a long-term presence.

  • The Nexus Maze: Many U.S. states now impose sales tax on digital downloads and SaaS. For example, starting July 1, 2025, Maryland enacted a 3% sales tax specifically on technology services.
  • Subscription Transparency: The FTC continues to aggressively enforce subscription transparency under the Restore Online Shoppers’ Confidence Act (ROSCA). Companies must offer simple, accessible cancellation options and clear disclosures about auto-renewal terms or risk significant penalties.
  • Data Minimization: In line with the FTC’s focus on consumer protection, Western brands are shifting toward “data minimization”: the practice of only collecting what is strictly necessary. For APAC companies accustomed to data-rich “super-app” models, adopting a lean data approach is essential to avoid the multi-million-dollar settlements that are common under U.S. state privacy laws such as California’s CCPA.

4. Bridge the Gap Between Design and UX

APAC and Western customers often operate on different visual logic. While many high-growth Asian interfaces thrive on information density (such as surfacing multiple options, promotions, and data points all at once to show value), Western users typically favor minimalism and progressive disclosure. In the U.S. and EU, consumers don’t view a cluttered UI as feature-rich; instead, they perceive it as overwhelming and even spammy.

Here are a few tips on how to design for these audiences as you expand your business:

  • Design for Focus, Not Completeness: Western SaaS buyers prioritize speed and ease. They expect a clean, minimalist layout with a single, clear call-to-action (CTA). In Western markets, whitespace is a functional tool for guiding the eye; removing it can lead to higher bounce rates.
  • The Trust of Transparency: While APAC buyers often build trust through multi-sensory engagement, Western buyers build trust through visual clarity. This includes clear typography, a subdued color palette (moving away from high-energy reds and golds), and a direct, step-by-step onboarding flow that reveals features only as needed.
  • Actionable Adjustment: Audit your marketing site and product dashboard for visual noise. Shift from a high-density, all-in-one layout to a streamlined experience that highlights one specific outcome at a time. This reduces the mental effort required for a Western buyer to say “yes” to your product.

5. Optimize Payment Performance and Risk

Cross-border payment performance is a silent variable that can either accelerate your growth or quietly drain your revenue through high decline rates. Friction at the point of purchase is often the result of poorly localized payment methods, or of inadequate fraud management that flags legitimate international buyers. 

For APAC companies, the most significant hurdle is often infrastructure: transitioning from a region where digital wallets and real-time payments are the primary engine of commerce to Western markets that remain deeply rooted in one-click payment systems.

  • Local Optimization: Adding local payment methods (such as iDEAL in the Netherlands) can increase checkout conversion rates by up to 30%. Successful brands use dynamic checkouts that automatically detect a user’s location to display relevant currencies and billing frequencies.
  • Managing Risk: Fraud and risk are harder to manage internationally. For example, while India’s UPI transactions are generally irreversible, Western credit cards offer robust consumer protections that make disputes easy. Utilizing an MoR can help mitigate this by assuming the legal and financial risk for fraud and chargebacks, protecting your bottom line from the volatility of international payment disputes.

6. Implement Advanced Pricing Strategies

Simply converting your home-market pricing into USD or EUR is rarely a winning strategy. To truly capture the market, APAC brands must adopt sophisticated pricing models that reflect the actual purchasing power and billing expectations of Western customers. These adjustments aren’t just cosmetic — they’re data-backed methods for increasing the lifetime value of every user you acquire.

  • Purchasing Power Parity (PPP): Universal pricing often fails. SaaS companies that implement PPP-adjusted pricing — reflecting local economic conditions — see up to 18% higher growth rates and 25% higher revenue per customer.
  • Annual vs. Monthly Billing: While monthly retention in Asia often hovers around 75% compared to 85%+ in the West, annual subscription retention is nearly identical globally. Understanding how customers like to buy (e.g., promoting annual plans) can help stabilize revenue and offset higher Western acquisition costs.

Scale Efficiently With FastSpring

Global expansion can get expensive quickly when each new market adds more internal complexity. FastSpring handles the global checkout, tax management, and regulatory compliance so you can focus on building your SaaS or software business rather than managing administrative overhead.

Ready to scale your SaaS beyond borders? Schedule a demo today.

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Headache-Free Global Growth: The Enterprise Guide to Merchant of Record https://fastspring.com/blog/enterprise-guide-to-mor/ Thu, 19 Mar 2026 12:57:00 +0000 https://fastspring.com/?p=31182 In 2026, the global SaaS market is projected to reach $465 billion by Precedence Research, and large enterprises accounted for a staggering 62% of SaaS revenue in 2025.  Yet, there is conversation in the market that enterprise SaaS growth is beginning to slow. Finding new ways to grow can be especially hard for large companies […]

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In 2026, the global SaaS market is projected to reach $465 billion by Precedence Research, and large enterprises accounted for a staggering 62% of SaaS revenue in 2025. 

Yet, there is conversation in the market that enterprise SaaS growth is beginning to slow. Finding new ways to grow can be especially hard for large companies that already have many subscribers, or which are chasing growth through new subscription services in addition to their usual offerings. 

The big question remains: How do you overcome the complex financial and technical hurdles of doing business globally? 

Spoiler alert: Global enterprise growth has an “easy button” with a merchant of record. Let’s take a look at how this powerful payment platform model solves enterprise-grade headaches.

FastSpring is how Enterprise game companies sell online in more places around the world. We handle every payment need — from subscription management to tax collection, remittance, and more — so your business can go farther, faster. We’re also the leading merchant of record for global software companies, powering over a billion dollars in worldwide transactions every year. We’ll manage your checkout, VAT and sales taxes, compliance, and more, freeing you to focus on what you do best: building great software. Set up a demo or try it out for yourself.

Enterprise Global Expansion = High Stakes, Higher Friction

Enterprise leaders currently face three primary challenges that prevent them from capturing international market share:

  1. High Investment and High Risk in Emerging Markets: You know the opportunity is massive, but the investment required to build local entities, hire tax experts, and establish banking relationships is astronomically high. While North America remains the largest market, Asia-Pacific is now the fastest-growing region globally, with a 24.6% CAGR in virtual fitness as an example. Effectively capturing new users in this space requires native options for buyers or local entities, but the risk of getting it wrong in a regulated market often stalls expansion plans before they begin.
  2. The Architecture Gap: You need an enterprise-grade payment architecture that is resilient, localized, and compliant. However, correctly building all of that takes significant time, money, and specialized experience. Most organizations try to solve this with a domestic-only infrastructure, resulting in the “entity gap”: a state in which your regional web traffic is ready to buy, but sales can’t proceed because you don’t support local payment methods or don’t have local entities, leading to high cross-border decline rates.
  3. The Need for Flexibility: You want the ability to adjust your rollout based on real-time data without incurring unexpected costs or risk. Traditionally, capturing 100% of market potential in regions such as India, Brazil, or Indonesia has required permanent local subsidiaries, which take years to establish. But you need the flexibility to test markets without being locked into analog-era banking setups that make it difficult to pivot.

These challenges can make it exceedingly complex or slow to expand into new global markets, even for well-established enterprise SaaS companies.

So What Is a Merchant of Record (MoR)?

Simply put, a merchant of record is a service provider that acts as your software’s reseller. While you maintain the brand experience and customer relationship, the MoR assumes the majority of the liability for the transaction.

The MoR model allows a company to “go live tomorrow.” Because the MoR already holds local entities and tax registrations across 200+ regions, you can leverage its infrastructure as your own. This is the strategic solution to the entity gap. For global enterprises, the barrier to international revenue is rarely a lack of demand — it’s the infrastructure.

Why Do Traditional Payment Providers Fail at Scale?

Most enterprises start with a standard payment service provider (PSP) such as Stripe, PayPal, or Square. However, as you expand into multiple regions (some with complex tax rules and regulations), the limitations of a PSP create a revenue ceiling:

  • Missed Opportunities: It’s common for global leaders to see significant web traffic from regions like India or Mexico, only to find they can’t process a single transaction because they lack a local legal entity. One FastSpring customer was losing 20% of web traffic in India before implementing an MoR that accepted local payment methods, which are otherwise inaccessible without a local entity.
  • Unnecessary Discounts: When internal infrastructure can’t support global growth, teams look for scrappy, alternative growth tactics that provide a quick revenue boost but which don’t maintain profit margins over the long term. A merchant of record provides a sustainable alternative to this by making it easy to unlock untapped revenue in new territories rather than slashing prices in existing markets.
  • Administrative Burden: When your expansion plans reach your tax and legal departments, they’re often vetoed due to the complexity of managing local taxes and varying economic nexus laws (nexus is the defined threshold for tax liability on sales). 
  • Tax Law Fragmentation: Beyond tax calculation, enterprises struggle with data fragmentation. A fragmented payment setup creates a reconciliation nightmare, where transaction data lives in silos. A robust MoR provides a single source of truth, ensuring that every transaction — regardless of currency or country — carries a consistent data schema that meets global KYC (Know Your Customer) and AML (Anti-Money Laundering) standards.

How to Scale With Speed and Flexibility

Every large company fears the need to “rip and replace” an existing infrastructure, even if that means sticking with a solution that’s not meeting their needs. Modern MoR solutions such as FastSpring address this through something called “headless deployment.” Let’s look at an example.

Avid, a leader in creative software, needed a global online payments solution that would leverage its recent investment in a new composable commerce stack. By implementing FastSpring as its MoR, they didn’t have to abandon their existing proprietary subscription engines or dunning logic. Instead:

  • Avid managed the customer experience, subscriptions, and dunning.
  • They layered FastSpring on top to manage the back-end: global payments, tax collection, and compliance.
  • They went live in just three weeks and saw 4% of transactions come in through newly added payment options such as Apple Pay and Google Pay, which supports long-term retention through buyer-friendly payment methods. 

This headless approach is critical for organizations using middleware platforms for orchestration and entitlements. Instead of a brittle, hard-coded integration, an enterprise-grade MoR uses webhooks and robust APIs to push real-time transaction data into your data lake or BI tools (like Snowflake or Tableau). This enables real-time revenue recognition, a necessity for both public companies and those preparing for an exit.

That’s how you scale without friction.

Even Your Back-Office Team Will Rejoice

Internal tax and finance teams are often the strongest skeptics regarding global expansion. An MoR turns these skeptics into advocates by providing:

  • Liability Offloading: The MoR is responsible for calculating, collecting, and remitting all global taxes. If you get audited in Indonesia, the MoR handles it — not your internal team.
  • One Report to Rule Them All: Instead of reconciling thousands of transactions across dozens of currencies and banks, your finance team receives a single, consolidated payment and a clean data set.
  • ERP Integration: Leading MoR solutions such as FastSpring provide data that flows seamlessly into SAP Commerce, S/4HANA, and other enterprise backends, ensuring the cycles of planning, execution, and analysis are always data-driven and efficient.

This isn’t just about a CSV export — it’s about automated GL mapping. Leading MoR solutions allow you to map transaction types directly to your internal chart of accounts (COA). This turns a week-long, manual month-end close into an automated process, reducing human error and ensuring that your ERP sub-ledgers are always in sync with your actual cash flow.

Lessons From the Field: Navigating LATAM and APAC

Enterprise expansion often fails in these regions due to the infrastructure barrier. According to a Baymard study, businesses that enable regionally preferred payment methods see 21% higher growth rates than those that don’t.

Treating a Brazilian or Indian transaction as “cross-border” by routing it through a U.S. or EU bank is a recipe for involuntary churn. For a local bank, a foreign-processed transaction poses a security risk, leading to higher decline rates.

With an MoR as your local legal entity, the transaction stays “in-country.” This shift doesn’t just lower fees; it fundamentally stabilizes your leaky funnel by ensuring valid customers aren’t blocked by banking security flags.

Similarly, forcing a mobile-first economy into a credit-card-only checkout creates another barrier. While credit cards dominate the West, they are the exception in high-growth regions. 

In India for example, credit card penetration is under 5%, while UPI (Unified Payments Interface) accounts for over 75% of digital retail transactions. Similarly, in Brazil, Pix has surpassed 150 million users. It’s not necessarily about having more payment methods; it’s about having the right ones.

Bridging the Entity Gap for Global Growth

The transition from a domestic success story to a global enterprise powerhouse is no longer a matter of simply “turning on” new regions. For the modern SaaS leader, the merchant of record model is more than a compliance shortcut — it’s a strategic lever for revenue operations. It represents the end of the entity gap, allowing your organization to:

  • Reclaim Lost Revenue: Stop losing 20% or more of your international traffic to avoidable cross-border declines.
  • Decouple Growth from Headcount: Scale into 200+ countries without hiring a team of tax experts or managing dozens of local entities.
  • Empower the Back Office: Transform your finance and tax departments by offloading the liability and complexity of global nexus and tax laws.

Global expansion in 2026 isn’t about being present in every market — it’s about being native to every market. By partnering with an MoR like FastSpring, you ensure that your infrastructure is as agile as your code.

The demand is there. The customers are ready. It’s time to close the gap.

You built the software. Let FastSpring build your global payments strategy.

FastSpring is how Enterprise companies sell online in more places around the world. We handle every payment need — from subscription management to tax collection, remittance, and more — so your business can go farther, faster. We’re also the leading merchant of record for global software companies, powering over a billion dollars in worldwide transactions every year. We’ll manage your checkout, VAT and sales taxes, compliance, and more, freeing you to focus on what you do best: building great software.

Ready to try FastSpring? Set up a demo or try it out for yourself.

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4 Mistakes LATAM SaaS Companies Make When Selling Abroad — and How to Overcome Them https://fastspring.com/blog/4-mistakes-selling-abroad-latam/ Fri, 16 Jan 2026 18:52:34 +0000 https://fastspring.com/?p=31055 Scaling your LATAM SaaS globally? Avoid tax traps and payment friction. Discover 4 common mistakes founders make when selling abroad and how to overcome them.

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You’ve conquered your home market. Whether your company is based in São Paulo or Mexico City, you’ve optimized your product-market fit, built a loyal user base, and mastered the local payment landscape. You know exactly when to offer Pix or Mercado Pago to drive conversions.

Now, you’re looking outward. The goal is no longer just regional dominance; it is global expansion.

But selling software to a customer in Texas or Berlin is fundamentally different from selling to one in Rio. Many high-growth LATAM founders fall into the trap of thinking global expansion is just a matter of translating their website and adding a few currency options.

The reality is that once you cross borders, the rules of the game change completely. You’re suddenly exposed to a tangled web of tax liabilities, cross-border payment friction, and operational headaches that can stifle your growth before it truly begins.

Here are the four hidden barriers to global scaling — and how savvy founders overcome them.

1. The Tax Trap

A common misconception among international founders is that your company’s location determines your tax liability. You might think, “”I’m a Brazilian company, so I follow Brazilian tax laws.”

Unfortunately, in the world of digital product sales, tax obligations are almost always determined by where your customer sits, not where you sit.

Here are just a few common examples:

  • The U.S. Nexus Maze: If you sell to buyers in the United States, you aren’t just dealing with “U.S. tax.” You’re dealing with economic nexus. Nexus is the legal status you reach when you cross a specific sales threshold. Once you sell more than that amount in a jurisdiction, you must start collecting its local taxes. With rules varying by state, county, and even city, you could find yourself owing taxes in 50+ different jurisdictions, each with its own rates and filing requirements.
  • The VAT Burden: Similarly, if you sell into the European Union, you are responsible for collecting Value-Added Tax (VAT) at the buyer’s country’s rate (e.g., 19% in Germany vs. 20% in France) and remitting it to the local authorities.

For a growing finance team, international taxes can be an administrative nightmare. You’re forced to either hire expensive international tax firms or risk audits and fines that could cripple your business.

2. The Payments Paradox

When you expanded within LATAM, you learned that offering trusted local methods like Pix or Mercado Pago was critical to regional success. It’s tempting to apply the same logic globally by adding every possible payment option to your checkout page.

However, an overwhelming number of payment methods can actually backfire, creating decision fatigue or even confusion — which lowers conversion rates.

A customer in the Netherlands wants to see iDEAL. A customer in the U.S. expects credit cards or Apple Pay. If a German buyer lands on your checkout and sees a list of irrelevant options intended for Brazilian or American shoppers, trust erodes immediately.

You don’t need more payment methods; you need a dynamic checkout experience — a system that automatically detects a user’s location and device and displays only the currencies and payment methods relevant to them.

3. The Leaky Funnel

It’s natural to assume that a conversion occurs when a customer clicks “Buy.” In reality, cross-border sales face hidden obstacles that silently kill conversions and erode margins.

First, you face false declines caused by a lack of local acquiring.

  • What Is Local Acquiring? It’s the ability to process a payment through a bank in the buyer’s own country. Without it, your transaction looks “foreign” to the buyer’s bank, triggering security flags and declining valid customers. This creates involuntary churn: Your product works, the customer wants to pay, but the banking infrastructure rejects them.

Second, you face value erosion.

  • What Is Value Erosion? Even when payments succeed, standard payment service providers (PSPs) often apply high foreign exchange (FX) fees on every transaction. You might be making the sale, but you aren’t capturing the full value of the revenue.

4. The Finance Burden

Selling globally is exciting for the sales team, but without a unified platform, it creates a resource drain on your back office.

The core problem is fragmentation.

  • What Is Fragmentation? If you sell in USD, EUR, GBP, and JPY using standard PSPs, your finance team is forced to reconcile multiple merchant accounts, inconsistent report formats, and varying settlement dates.

What should be a simple month-end close turns into weeks of spreadsheet wrangling to consolidate data. This operational debt scales with your growth — the more you sell, the harder it becomes to report on it.

The Solution: A Merchant of Record

The do-it-yourself approach to global sales — piecing together a PSP like Stripe with third-party tax tools and fraud plugins — often leads to a bloated total cost of ownership.

This is why high-growth SaaS companies partner with a merchant of record (MoR) like FastSpring.

When you sell through FastSpring, we become the legal seller of the product. This shift offers three critical advantages:

  1. Immediate Tax Compliance: We handle the calculation, collection, and remittance of taxes in more than 240 countries worldwide, including all U.S. tax jurisdictions. You don’t need to register your business in Berlin or Texas; we are already there.
  2. Higher Approval Rates: Because FastSpring processes payments locally in major regions, we see significantly higher authorization rates than standard PSPs. We also manage dunning behind the scenes to recover revenue that would otherwise be lost to churn.
  3. One Wire, One Report: You can sell in 20+ currencies to maximize conversion, but FastSpring converts and remits a single, clean transfer to your bank account. We absorb the complexity so you can focus on your product and your business’ growth.

Go Global Without the Headaches: Partner With FastSpring

You’ve built a world-class product in LATAM. Don’t let the complexity of global bureaucracy slow you down.

By partnering with FastSpring, you gain a liability shield against tax risk and fraud, while delivering a seamless, localized experience to buyers anywhere in the world.

Ready to scale your SaaS beyond borders? Schedule a demo today and let us handle the complexity.

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2Checkout vs. Stripe vs. FastSpring: Comparing Payments, Taxes, and Platform Features (+ Pricing) https://fastspring.com/blog/2checkout-vs-stripe-vs-fastspring/ Tue, 13 Jan 2026 22:55:17 +0000 https://fastspring.com/?p=28750 A comparison of 2Checkout vs. Stripe vs. FastSpring, plus comparisons of the payment services provider and merchant of record models.

The post 2Checkout vs. Stripe vs. FastSpring: Comparing Payments, Taxes, and Platform Features (+ Pricing) appeared first on FastSpring.

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Key Takeaways About 2Checkout vs. Stripe vs. FastSpring:

  • Stripe, 2Checkout, and FastSpring all offer differing levels of services, especially when it comes to managing tax calculation, collection, and remittance. 
  • Stripe is a payment services provider (PSP), not a merchant of record (MoR). 2Checkout offers both PSP and MoR options. FastSpring is an MoR and always includes tax calculation, collection, and remittance with its services.
  • Businesses that want more comprehensive tax management services for selling digital products should opt for a merchant of record like FastSpring.

If you’re currently using 2Checkout (now part of Verifone) or Stripe to sell digital goods but are considering switching — from one to the other, or to other options such as FastSpring — you may be wondering whether there are substantial differences between the platforms and their services.

In fact, there are some major differences when comparing 2Checkout vs. Stripe vs. FastSpring.

TL;DR: Stripe markets themselves as a payment services provider (PSP), 2Checkout is a payment service provider with an upgrade option to make them your merchant of record (MoR), and FastSpring is a comprehensive merchant of record from the outset.

What does all of that mean?

In this article, we’ll break down key differences between payment service providers and merchants of record, then we’ll explain what each of the above companies are and what main features they offer.

If you’ve been looking at payment services providers but want a more comprehensive merchant of record to help you grow your business internationally, we can help. FastSpring provides an all-in-one payment platform for SaaS, software, video games, and other digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Interested? Set up a demo or try it out for yourself.

Note: Information in this article was validated at time of publishing and is subject to change.

Payment Gateways, Payment Processing, PSPs, MoRs — What’s the Difference?

Step one of understanding the differences between 2Checkout vs. Stripe vs. FastSpring means clarifying a few helpful definitions:

  • Payment services provider (PSP).
  • Merchant of record (MoR).

Payment Services Provider

A payment services provider (PSP) is a platform that serves as a bridge between businesses wanting to sell a product, and the more specialized services and networks you need on the back end such as payment gateways, payment processors, and a merchant account. 

A PSP makes it easier for those businesses to sell their products online because the businesses don’t have to directly interface with payment gateways and payment processors — the businesses can just use the PSP, and the PSP will handle payment connections in the background. 

TL;DR: What’s happening behind the scenes is all pretty complicated.

  • A payment gateway acts as a secure super highway to connect businesses to payment processors. It collects, encrypts, and transmits the sensitive information needed for a transaction.
  • A payment processor is the piece on the back end that connects the payment gateway with the merchant’s account and card association networks. The issuing and acquiring banks can then authorize or deny the transaction request.
  • A merchant account is a business-specific bank account that allows you to accept and process payments from credit and debit cards; it’s where the funds are held until the transaction is completed.

If all of that sounds really complicated to you, that’s because it is — which explains the appeal of a payment services provider that can handle all of that for you.

Merchant of Record

A merchant of record (MoR) includes the services of a payment services provider, but much more — it becomes the entity technically selling the product.

This means the MoR becomes the entity worrying about card brand rules, regulatory rules in many geographies, risk, and even taxeswhich means you don’t have to. FastSpring’s experts will use the latest tools and techniques to manage risk, and we’ll even be responsible for calculating, collecting, and remitting taxes.

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. 

If you’ve been looking at payment services providers but want a more comprehensive merchant of record to help you grow your business internationally, we can help. FastSpring provides an all-in-one payment platform for digital-first businesses, including VAT and sales tax management, payment localization, and consumer support. Interested? Set up a demo or try it out for yourself.

2Checkout vs. Stripe vs. FastSpring: What Are They and Who Are They For?

What Is Stripe and Who Is It For?

Stripe is a payment services provider that focuses on payments, payouts, and managing business online.

A screenshot of Stripe's homepage.

The many products on Stripe’s menu are sometimes bundled and sometimes separate for an additional cost, which can get a little confusing as you click through various product pages. 

The core offering for payments is their Payments product, which includes the products Checkout, Payment Links, and Elements, but there are many features even within those products that are additional costs, such as additional payment methods, bank debits and transfers, point-of-sale (POS) Terminal, and post-payment invoices. 

A screenshot of some of Stripe's pricing options, included to help compare 2Checkout vs. Stripe.

Stripe pricing starts low per transaction, but it will add up quickly if you’re looking for a more robust service.

Is Stripe a merchant of record? 

No. Stripe as a PSP does not assume the same responsibilities an MoR does, such as managing risk, assisting with chargebacks, and handling taxes. When rules change in any jurisdiction where your customers live, you’re responsible for updating your checkout to comply.

Stripe does offer Radar, a product with two different levels of fraud and risk management tools, but if you want the advanced tools, it will cost extra per transaction.

Stripe also offers a Tax product that will calculate, collect, and report taxes in 90+ countries, and they can register in various countries for you — but the price goes up very quickly as you add additional countries, and there are limits on the number of tax filings and registrations per year as well as the number of transactions per month. 

Because Stripe is not a merchant of record, it can be used for selling physical goods, but its platform and services may not be as tailored to businesses that were built to sell only digital goods, software, SaaS, and similar.

What Is 2Checkout and Who Is It For?

2Checkout (now part of Verifone) bills themselves as a monetization platform for both digital goods and retail businesses. The pricing page at 2checkout.com shows that with their 2Sell base product, you can “sell any type of product.”

A screenshot of 2Checkout's homepage.

They offer three different levels of products: 2Sell for mobile and online payments worldwide, 2Subscribe to add on subscription management features, and 2Monetize to further add features such as global tax and regulatory compliance, invoice management, and more payment methods. 

A screenshot of 2Checkout by Verifone's pricing and packages page, added to help compare 2Checkout vs. Stripe.

They also have additional add-ons for renewal recovery, premium support, affiliate partnering for 2Monetize, complex subscription billing for 2Sell, and an enterprise pricing package called 4Enterprise.

Is 2Checkout a merchant of record?

2Checkout offers both a payment services provider model and a merchant of record model. While their 2Monetize page and MoR guide page do not reference each other, 2Monetize is apparently 2Checkout’s MoR product.

What Is FastSpring and Who Is It For?

FastSpring is a merchant of record that for over two decades has been serving B2B and B2C sellers of SaaS, software, video games, mobile apps, AI, eLearning, and other digital goods. 

Our payments features help businesses go global instantly, but because we are inherently an MoR, we also help businesses increase profitability while mitigating risk — all while reducing your payments, sales tax, and subscription management tech stack down to one solution.

FastSpring offers global payments, multiple kinds of checkouts, subscription management tools for every stage of the subscription life cycle, fraud prevention, chargeback management, tax compliance, and more — all of which are included. 

We’re connected to multiple payment gateways (increasing payment authorization likelihood), and we’re laser focused on making it super easy to ensure you’re following all the rules — because our experts are responsible for risk and chargebacks. 

FastSpring’s pricing is a simple, single-package pricing model — not a base plan that requires lots of expensive add-ons. Our team will work with you to figure out a rate based on your transaction type and volume.

Note that there is no minimum transaction volume to use FastSpring, as we want to be the digital commerce partner that helps your business grow. 

For more pricing information, reach out to our team.

Is FastSpring a merchant of record?

Yes! FastSpring is a merchant of record, which means that we’ll handle payment services, but we’ll also become the party actually selling the product, so we’ll manage risk, chargebacks, and global VAT and taxes — so you don’t have to.

If you’ve been looking at payment services providers but want a more comprehensive merchant of record to help you grow your business internationally, we can help. FastSpring provides an all-in-one payment platform for digital-first businesses, including VAT and sales tax management, payment localization, and consumer support. Interested? Set up a demo or try it out for yourself.

Key Features

If you’re considering implementing a payment services provider or merchant of record for your business — or considering switching providers — there are many features you may need to know about before making a decision. 

Here are some important options to consider, with details on how 2Checkout, Stripe, and FastSpring handle each of them.

2Checkout vs. Stripe vs. FastSpring: Payment Processing Features

Each provider’s basic payment capabilities include some combination of debit and credit card payments, alternative payment types, localized currencies, chargeback handling, fraud detection, and more to help ensure a successful sale. 

Stripe

Stripe accepts around 17 different cards, including global brands like Visa and Mastercard, Discover, Europe’s Cartes Bancaires, and Asia’s China Union Pay. They also take various bank debits such as ACH and SEPA, redirects, and transfers that connect directly to bank accounts, and they work with many popular wallet payment systems (such as Apple Pay, Google Pay, and PayPal). To learn more, visit their documentation page on payment methods. 

Stripe supports processing charges in over 135 currencies. Currency conversions get a little complicated, so check out their documentation on currency conversions for all the details.

Additional fees are applied for currency conversion and cross-border transactions.

Chargeback protection and fraud protection are also available, both for additional fees per transaction. 

2Checkout

2Checkout accepts major worldwide credit and debit cards such as Visa and Mastercard, as well as various other regional cards across Europe, Asia, Brazil, and India. Various major digital wallets are also accepted, as are some online banking and direct debit payment options.

For offline payment methods, 2Checkout also facilitates wire/bank transfers, purchase orders, and a few region-specific options; visit the Verifone documentation page on payment methods for more details. 

On their documentation page for pricing localization, it details that pricing localization settings can be enabled to display different prices based on geolocation by IP address, but that this feature is only available to 2Checkout Enterprise Edition accounts. 2Checkout offers around 100 billing currencies.

Risk and fraud protection are included in all three packages, 2Sell, 2Subscribe, and 2Monetize. 2Checkout states that while banks handle chargebacks directly, 2Checkout is still involved in the resolution of the dispute, acting as a mediator between the bank/PayPal, the buyer, and you. 

FastSpring

FastSpring accepts many major worldwide credit cards and debit cards such as Visa, Mastercard, American Express, Discover, JCB, and UnionPay, as well as ACH direct debit and SEPA direct debit. Wire availability is available in select countries and currencies, as well as PayPal, Apple Pay, SOFORT, and various other popular payment options which are detailed on FastSpring’s documentation page for payment methods.

FastSpring enables its users to set up their stores to display currency localization in many different ways, based on what’s best for your business. FastSpring can make the conversion, or you can set a fixed price in each currency for each of your products; which currency is displayed based on location can be chosen by FastSpring, by you, or by the shopper. 

To remain a leader in fraud and risk support, FastSpring is partnered with global risk analysis and fraud prevention leader Sift to ensure secure payment transactions and PCI compliance, with increased accuracy in fraud decisions and better approval rates (and fewer false positives). 

And since FastSpring is a merchant of record, we’re responsible for keeping fraud rates and chargebacks under certain thresholds.

If you need support assistance with chargebacks, our Risk team can help, and the FastSpring platform also includes a Chargeback Overview Dashboard to help you keep track of chargeback rates, which products are most frequently involved, and a comprehensive log of the most recent chargebacks with filters to help you drill down for analysis.

2Checkout vs. Stripe vs. FastSpring: Platform Features

Besides the online payment processing features and services that are core to PSPs and MoRs for online businesses, the platforms and how they integrate with your business (and website) can make or break how well they help your business move product and support a successful sale. 

Here are rundowns on checkout, payouts, integrations, APIs, reporting, and analytics for 2Checkout, Stripe, and FastSpring. 

Stripe

Stripe offers a hosted, brandable checkout for both one-time payments and recurring billing, which can be embedded on your own site, or you can pay a monthly fee to use their hosted checkout with a custom URL of your own. They have a tool to walk prospects through the customizations they offer so you can see what the checkout page might look like. 

Many factors go into how and when you can receive payouts from Stripe, especially dependent on your country, so be sure to check out their documentation page for more information. But if you’re in an eligible country, you may be able to receive daily payouts (although weekly, monthly, or manual schedule options may also be available).

Stripe’s multi-currency support for payouts appears to include the same currencies as their presentment currencies, meaning that if you can process payments in a currency with Stripe, you can receive a payout in that currency.

Stripe has a directory of partners that may offer easy integrations or connections to Stripe for ease of use, but they offer limited support in this area and refer users to the third parties for assistance when needed. They also have a REST API, with Payment objects used to facilitate payments, as well as SDKs. 

Some of Stripe’s financial reports are free, but for more advanced tools, you’ll need to upgrade your account and/or request beta access. For example, Advanced Revenue Reporting is still in beta, and their custom reporting offering using SQL, called Sigma, starts at $15 per month for up to 250 charges (plus 6¢ per additional charge).

Stripe offers some strong analytics tools, such as via their payment authentication report, but that requires their Sigma product.

2Checkout

2Checkout offers a few checkout types. Users can choose between one-step or multi-step popup experiences with their Inline cart, or users can choose the hosted checkout option that redirects shoppers to a 2Checkout page.

A third option for users of popular ecommerce platforms like Shopify, Magento, and Woocommerce is to integrate 2Checkout with that site’s native online shopping cart; a list of those sites can be found on their website.

2Checkout also offers a few integration connectors with popular CRMs like Salesforce and Adobe Analytics. Also available are an API and webhooks. 

By default, 2Checkout’s payouts occur on a weekly, biweekly, or monthly basis depending on the type of 2Checkout package you use, and minimums of 50 or 100 USD/EUR/GBP also apply. Those are the only three currencies in which 2Checkout will facilitate payouts.

2Checkout’s Business Intelligence, an engine for custom reporting and scheduled reports, is included in all three of their pricing packages, but advanced features like user log audits, subscription analysis, and financial reporting are not available in their base package of 2Sell. 

Analysis can be done using the reporting dashboard, and third-party analytics tools such as Google Analytics can be connected to your account for cart web analytics (on request for 2Sell and 2Subscribe users; included in 2Monetize).

FastSpring

FastSpring offers three types of checkouts:

  • A Web Storefront hosted by FastSpring serves as the default option, allowing users to use product catalogs from their own websites or to utilize FastSpring’s platform to display products.
  • A Popup Checkout utilizes your own website’s catalog and then provides a same-page experience by displaying the checkout window in front of your webpage. 
  • Embedded Checkout keeps the checkout experience on your site without the need for redirects or popups. 

For payouts, most FastSpring sellers have a two per month frequency, but this can also be set to monthly. FastSpring can also change the minimum payment amount at your request. There are five currencies available for payouts — USD, EUR, GBP, AUD, and CAD — but there is a small currency conversion fee for payouts in currencies other than USD.

FastSpring’s dashboards enable users to dig into reporting around revenue, subscriptions, and even chargebacks. See transaction rates, net sales, refund rates, and more to assess maximum revenue impacts by each product. Understand critical subscription trends across regions, over time, and by individual products with built-in widgets for MRR, customer lifetime value, rate of churn, and more.

That data can be exported to CSV or JSON, or you can use FastSpring’s data API and webhooks to generate revenue and subscription reports to take your data wherever you need it.

FastSpring offers many tools that work in combination to empower your integrations: extensions, webhooks, APIs, and the FastSpring Store Builder Library (our JavaScript library). These are the tools and systems that help businesses get up and running quickly on FastSpring, so they can go global faster.

The developer-friendly, ready-to-deploy FastSpring Store Builder Library (SBL) enables you to pass sensitive information in an encrypted format — which is great for integrations — but it’s also great for setting up your store initially. This highly customizable JavaScript library helps quickly embed FastSpring ecommerce experiences into your website or application. 

Webhooks work with your backend or third-party systems for advanced integration and tracking events, and the FastSpring API lets you easily query your sales and subscription data via GraphQL or REST format on a programmatic basis.

Extensions such as MailChimp for emails, AdRoll for retargeting, and Google’s Analytics, AdWords, and Tag Manager make it easy to integrate FastSpring’s platform with other helpful business tools.

2Checkout vs. Stripe vs. FastSpring: Calculating, Collecting, and Remitting Taxes

Tax calculation, collection, and remittance are very important actions a business needs to take to stay compliant wherever its product is being sold. 

Each payment services provider may handle different combinations of those functions, while a merchant of record should handle all of them. Knowing which pieces your provider takes care of for you (and if you’ll need to handle any yourself) is key to keeping your business compliant — and avoiding hefty tax fines. 

Stripe

By default, Stripe won’t calculate or collect taxes for you, and it won’t file or remit any of those taxes either. 

If you upgrade to the Stripe Tax product at the Basic level, it will automatically calculate and collect taxes for you, but there are per-transaction fees that vary based on the kind of integration you use.

If you upgrade to Stripe Tax Complete, they will manage obligation monitoring, registrations, calculations, collections, and filings, starting at $90 per month with a minimum one-year contract, and additional fees if the registrations and filings are outside of the U.S. — but that only includes two registrations per year, 200 transactions per month, 2,000 calculation API calls per month, and four filings per year. The slider-bar pricing tool on the Stripe Tax page suggests that per-month fee will get expensive quickly based on the number of registrations, transactions, API calls, and filings you need. 

Key takeaway: If you’re looking for a turnkey tax solution, Stripe probably isn’t what you want.

2Checkout

Since 2Checkout offers either a PSP or a MoR model, there are different levels of tax handling with each type. 

For businesses using their PSP packages (2Sell or 2Subscribe), there is a tax calculator that can be activated, but it is based on your tax data supplied to 2Checkout and comes with a disclaimer to that end. There appears to be a rather lengthy process to get the tax calculation feature set up and activated. 

For businesses using their 2Monetize package, global VAT and sales tax collection and handling are included, and 2Checkout handles VAT and compliance.

FastSpring

FastSpring is intrinsically a merchant of record, so tax calculation, collection, and remittance in over 200 regions around the world is always included for businesses using our services. 

You also won’t need to register for tax purposes in all of those regions, since FastSpring is the entity actually selling your product. Our tax experts stay up to date on global VAT, GST, and sales taxes so you don’t have to, and we file and pay $50M+ in taxes for our customers every year.

Final Takeaways: 2Checkout vs. Stripe vs. FastSpring

In summary, Stripe is an entry step into using a payment services provider, but it isn’t a merchant of record and won’t handle your taxes for you unless you upgrade with expensive add-ons. You can accept payments, but you’ll still have a lot of other business management to handle on your own or with additional partners besides Stripe. 

If you have a small business or startup, Stripe may be a serviceable option at first, but you could quickly outgrow it if you take your business global.

For starters, you’ll have dozens of jurisdictions to manage risk and taxes in, you’ll need to decide how to manage chargebacks, and you’ll need to set up subscription management tools and settings like dunning for rebilling, etc. — or you can watch the Stripe or third-party transaction fees stack up as you add on more products to cover as much of that as they can.

2Checkout offers either just PSP services or an upgrade to MoR services, but some platform features like pricing localization and certain reports are only available on a limited or upcharge basis. Their PSP-only services will calculate taxes for you, but that’s based entirely on tax data you supply to them, so you’ll still need to worry about those if you don’t upgrade to 2Monetize.

To compare, FastSpring handles both payments and taxes by offering one comprehensive MoR service. Choose between multiple checkout types with localized pricing, integrate with other important business tools, and stop worrying about global taxes as your business grows.

This makes FastSpring very user friendly for B2B and B2C SMBs selling SaaS, software, video games, mobile apps, AI, eLearning, and other digital goods.

FAQs

Is 2Checkout a Payment Gateway?

2Checkout is a payment services provider (PSP). It serves as a bridge between your business and the more specialized services and networks you need on the back end — which includes payment gateways— in order to process a transaction.

What Are the Main Differences Between 2Checkout and Stripe?

The most important difference is that 2Checkout offers merchant of record (MoR) services with some plans, whereas Stripe is not a merchant of record and only offers some tax service upgrades. The two also offer differing pricing models and packages.

How Do the Fees Compare Between 2Checkout and Stripe?

Both 2Checkout and Stripe use a combination of packages and optional add-ons, which work on a per-transaction basis. Stripe’s add-ons are more a la carte than 2Checkout’s, making the plans more flexible — but also potentially more expensive as costs add up.

Partner With FastSpring 

If you’ve been looking at payment services providers but want a more comprehensive merchant of record to help you grow your business internationally, we can help.

FastSpring provides an all-in-one payment platform for digital-first businesses, including VAT and sales tax management, payment localization, and consumer support.

If you think FastSpring could be the right payments and MoR solution for your business, reach out to our team or set up a free account.

Related reading: SaaS Companies: Four Signs You’ve Outgrown Stripe: Growth expert Fred Linfjärd (a former FastSpring user himself) explains the disadvantages of DIY-ing a payments solution with Stripe, and how FastSpring frees up dev resources to focus on your core product instead of payments and monetization.


This post was originally published in October 2023 and has been updated.

The post 2Checkout vs. Stripe vs. FastSpring: Comparing Payments, Taxes, and Platform Features (+ Pricing) appeared first on FastSpring.

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2025 Year-End US Tax Reporting With FastSpring https://fastspring.com/blog/2025-year-end-us-tax-reporting-with-fastspring/ Mon, 12 Jan 2026 16:00:00 +0000 https://fastspring.com/?p=31046 Key reminders for year-end tax reporting whether your business is based in the U.S. or elsewhere, including Forms 1099-K, W-8, and W-9.

The post 2025 Year-End US Tax Reporting With FastSpring appeared first on FastSpring.

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FastSpring acts as your merchant of record, meaning we handle the assessment, collection, filing, and remittance of sales tax, VAT, GST, and other transaction-based taxes on all transactions processed through our platform.

This does not replace your responsibility to report income earned through FastSpring. You’re still responsible for meeting any local income reporting requirements in your country.

Under IRS regulations, FastSpring is required to report certain payment transactions to the IRS. As a result, FastSpring will issue Form 1099-K to U.S. sellers who meet the applicable IRS reporting thresholds.

Where Can I Find My Total Earnings?

To view your year-to-date gross sales:

  • Go to FastSpring App Dashboard > Account Summary.
  • Weekly Summary Reports, when totaled, show your Gross Sales for the calendar year.

Gross Sales are calculated as gross proceeds minus discounts, returns, and FastSpring fees. Taxes are excluded, where applicable.

For more detailed reporting, you can also use Payout Statements, which include orders, refunds, fees, chargebacks, and adjustments.

Where to Find Your Payout Statements

Payout statements are available in the FastSpring App Dashboard:

  1. Go to Account Summary.
  2. Select Payout History.

From there:

  • Click a date range under Payout Cycle to view a specific payout.
  • Select Generate Statements to create monthly or annual statements.
  • Use the download icon to save or share statements.

These statements are commonly used for reconciliation and year-end tax preparation.

1099-K Reporting: What’s Current for 2025 Reporting Year

Under updated IRS guidance, Form 1099-K is generally issued to U.S. sellers only if both of the following thresholds are met:

  • More than $20,000 in gross payments, and
  • More than 200 transactions in a calendar year.

Receiving a 1099-K does not mean you owe additional tax. The form reports gross proceeds, not net taxable income. You are taxed on net income after refunds, fees, and allowable deductions.

For more information, please see our Tax information reporting: Form 1099-K page. 

Update Your Tax Information (W-8 / W-9)

All sellers are required to complete and maintain a valid Form W-9 (U.S. sellers) or Form W-8 (non-U.S. sellers) in the FastSpring dashboard.

Sellers must promptly review and update their tax information whenever there is a change that could affect tax reporting or withholding, including but not limited to:

  • A change in legal entity name or classification.
  • A change in tax residency or country of incorporation.
  • A change in authorized signatory.
  • A change in permanent address or business address.
  • Any other change that impacts the accuracy of the information provided on the W-9 or W-8.

Failure to keep tax information current may result in incorrect tax reporting, backup withholding, or delays in payment processing.

To update your tax information:

  1. Log in to the FastSpring App.
  2. Go to Account Summary > Manage Tax Information.
  3. Complete or update your W-8 or W-9.

If your tax details or mailing address change after a 1099-K is issued, contact
support@fastspring.com.

Quick Tips for a Smooth Year End

  • Track earnings consistently using weekly summaries and payout statements.
  • Understand gross vs. net income when reviewing 1099-K data.
  • Keep records of refunds, fees, and expenses.
  • Reach out early if you need help accessing reports or tax documents.

The post 2025 Year-End US Tax Reporting With FastSpring appeared first on FastSpring.

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EP40: D2C Without a Tax Degree: How to Sell On a Web Shop Without Becoming a Tax Expert https://fastspring.com/blog/ep40-d2c-without-a-tax-degree-how-to-sell-on-a-web-shop-without-becoming-a-tax-expert/ Wed, 10 Dec 2025 08:37:00 +0000 https://fastspring.com/?p=30996 FastSpring’s Rachel Harding demystifies what devs need to know about selling skins, battle passes, and currencies globally — without needing a finance degree.

The post EP40: D2C Without a Tax Degree: How to Sell On a Web Shop Without Becoming a Tax Expert appeared first on FastSpring.

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You didn’t build a game studio to become an expert in global tax law. But as more publishers move from marketplaces to direct-to-consumer (D2C) web shops, the burden of tax compliance shifts from Apple and Google directly to you.

In this episode, we sit down with Rachel Harding, Senior Director of Tax at FastSpring, to demystify the complex world of digital goods taxation. Rachel breaks down exactly what developers need to know about selling skins, battle passes, and currencies globally — without needing a finance degree.

Tune in to learn how to navigate the biggest compliance risks and keep your studio focused on what matters most: making great games.

Podcast Full Interview: Audio

Listen on Spotify
Listen on Apple Podcasts

Podcast Full Interview: Video

Transcript

Braden (00:04)
Thanks for joining us today on the latest episode of Growth Stage Gaming, our podcast where we help game publishers and studios learn more about all the ins and outs of going DTC. today we have a special guest, Rachel Harding, our senior director of tax here at FastSpring, who’s going to break down what every developer and publisher needs to know about taxes as they are related to gaming from digital purchases like your skins or

Currencies or battle passes to D T C web shops and beyond will cover why tax treatment differs from region to region The biggest compliance risks that publishers face and what happens when you move from a marketplace to selling direct? Rachel is also going to share where most publishers get tripped up and ways that you can avoid those common pitfalls So if you’ve ever wondered how taxes actually apply to your game and how to navigate those global tax rules without a tax degree

This conversation is going to help you learn a little bit more. So Rachel, tell us a little about yourself and ⁓ what you do here at FastSpring.

Rachel (01:09)
Yeah, thanks, Braden. I know I’m sure taxes is everybody’s favorite subject, but it is mine. So I’ve been at Faspring for about five years now. ⁓ I am the senior director of tax here and responsible for anything kind of in the tax umbrella. I have about 15 years of corporate tax experience, specifically this kind of excise tax, which we talk about VAT sales and use tax.

which is kind of the focus of what we’re talking about today.

Braden (01:42)
Awesome. ⁓ So before we dive into taxes, do something a little more fun. What games do you play? Do you play any games? What do you enjoy? What’s your favorite game to play? ⁓

Rachel (01:53)
⁓ Pretty much it’s like limited to really like family holidays, but I love like the team games. Like I think it’s co-ops, but Overcooked is a family affair. We get everybody in, the nieces and nephews, ⁓ grandpa sucks, you know, like it’s kind of our, ⁓ we get everybody together and at least play a few times over the holidays.

Braden (02:17)
Overcooked is a great game. It’s a very chaotic, it’s a blast. And it makes or breaks relationships, sure. Maybe it’s a good thing you only play at the holidays because then you can leave the chaos.

Rachel (02:31)
There are some people that can’t be on a team anymore. It’s better for the relationship.

Braden (02:36)
That’s hilarious. I love it. ⁓ speaking of, you know, this teamwork and this cooperative work, Taxes can be complicated. It can be hectic and it can be a headache for teams that are working. And so I want to ask to begin, you know, for someone who is building a game today or a publisher who has games out in the market that are maybe considering going direct to consumer, opening a web shop, ⁓ why should they even care about…

taxes in the first place, what’s important.

Rachel (03:08)
Yeah, so I mean, we get this question a lot. ⁓ And there’s kind of a couple of subsections of what could actually happen. There’s like the real business risk that could happen when you’re looking at fines and penalties, ⁓ financial burdens. ⁓ There are cases that you’re at officers, depending on what country it is, can actually be put in jail. I’ve used that to mess with some of our officers here at FastSpring ⁓

So there’s that business side, but then there’s also things that could fall under, like if you were going to sell your company or get a minority majority investment, they’re going to look at your tax operations and see what you did right, what you did wrong. And a lot of times there could be an adjustment for all the things you did wrong, meaning they’re going to pay you less based on all the mistakes that you made. There’s also kind of this concept.

statute of limitations that applies. If you’ve never filed or haven’t done anything, taxing authorities have full jurisdiction. There’s no limit on what they can kind of do or come after. If you’ve applied and you your intent is good, the statute of limitation will apply, which is anywhere from three to four years. And that means that the taxing jurisdiction has three to four years to come after you for that year.

for example, 2020, that is a closed year. So if you filed and you’re good, it’s all water under the bridge. But if you haven’t filed, things will come after you.

Braden (04:49)
And does that apply every year? that something or is it like a checkpoint that you say, I started filing in 2020 and then I forgot to file in 2021 and then it’s 2022. How does that work?

Rachel (05:01)
Yeah, so you have to look at each year. So if you didn’t file in 2021, it’s unlimited again. So, and once the year closes, the year’s done, they can always come after you for that. So it’s really something that it’s better to always do something rather than nothing. That’s kind of what I recommend.

Braden (05:25)
Okay. So it sounds like, you know, there’s a lot of different rules, regulations that are applicable to this. ⁓ Why are the rules so different from, you know, region to region or country to country, you know, for things like your digital goods, like your skins or currencies or battle passes.

Rachel (05:45)
Yeah, honestly, your guess is good as much ⁓ like the states in the here in the states, we like to keep things really complex and do we always like to do things different, like not be on the metric system internationally. It’s based kind of at the country, the federal level. So it’s a little bit easier to determine what’s taxable ⁓ kind of on the broader international spectrum. It looks.

at B2B, B2C. When you’re looking at kind of the comp within gaming, it’s really B2C. So publisher to player, those are really going to be taxable in almost every foreign jurisdiction. ⁓ It’s a little more nuanced when you step into the US because it’s a state level taxing regime. It’s not done at the federal. Each state wants to do it their own way. ⁓ It gets kind of into the details when you start to looking at

of how the game is played. Like you mentioned, digital goods, those are kind of like an item or a non-physical good, and those are going to get taxed by about 20 different states. The more you move into streaming or a live service game, more states are going to tax that. You have around 30, think 33, 35 states that are going to tax that.

As far as kind of in-app purchases like skins, currencies, battle passes, most cases those are just going to default to the taxability of your game. So in this instance, your live service game that is going to be taxable in 33 states as well.

Braden (07:31)
Okay, so what happens then if I’m a publisher and I decide, you know what, I’m gonna go do this on my own and I file incorrectly. say, I’m a digital good. I’m not a ⁓ streaming or live service game. What’s gonna happen or what could happen to me? ⁓

Rachel (07:50)
Yeah, what if you, mean, outside of just making the wrong determination for your product, you will technically then have exposure in all of those states. Cause you, let’s say you’re filing in only 20, those 13 states, then it’s going to go back to that statute of limitations. And since you didn’t tax them and you didn’t file, it’s, they’re going to have jurisdiction to come after you.

Braden (08:17)
Wow. Yeah, that’s pretty wild. ⁓ How quickly that can change things and how intertwined all of this is. ⁓ So then what actually is making the determination? We’ve talked a lot about these taxes and these different states, how you need to file, when you should file, but what actually determines where a publisher owes taxes? Is it at the player location or where the developer is located or who the payment provider is, or is there something else entirely?

Rachel (08:46)
Yeah, one thing we do is that the good thing about kind of excise like indirect tax, ⁓ which is not the case with income tax, because your tax on that is that it’s technically not the publisher’s tax. They shouldn’t be paying out of pocket. The only time that they’re going to pay out of pocket is if they do it incorrectly. But if it’s done correctly, ultimately, it’s a tax that the customer, the player is going to be paying

It’s only if it’s done wrong that it’s then going to fall onto the publisher. where you tax, ⁓ you’re going to look at the location ⁓ where the service is kind of consumed. And what that equates to is where a player is actually playing the game. ⁓ Operationally, it’s your IP address, your billing address.

Those are really the only two kind of the main data points that companies kind of integrate and tax based on. There are some other like weird things you can look at, but ultimately those are going to be the two most sure ways of finding where a gamer is playing.

Braden (10:00)
So then if I’m a publisher doing this, does that mean I need to be collecting what their IP address is, where they live, all of this data in order to stay compliant?

Rachel (10:12)
Yes, you technically don’t need as much information ⁓ internationally because it’s a country level. However, every jurisdiction really wants you to have its two pieces of corroborating evidence in order to prove the location of a player. ⁓ What that means is that if you’re capturing one item, technically they could go back

and prove otherwise that wouldn’t be substantiated if you were to ever get into any kind of issue with the authorities. To be on the safe side, you want two pieces that can corroborate the exact location.

Braden (10:52)
Okay. ⁓ And so I know that like a lot of marketplaces do this for you today. You know, your app store or your place store, like they’re taking care of a lot of this for you. But as publishers start to move to this direct to consumer model, they build their web shops and other things. There may be they’re moving away from marketplaces or maybe there’s a difference there, but maybe you can perhaps you could just help help us understand what is a marketplace in the tax world and how is that.

delineation important as you think about direct-to-consumer payments and some of this data and other things.

Rachel (11:28)
Yeah, and this is kind of like going to be the biggest, like more complex area. ⁓ You know, since the changes that have happened with the Google store ⁓ and, you know, they’re a monopoly, they can no longer force people to sell. We have seen a lot of people kind of go start selling direct. ⁓ One of the biggest pieces that’s going to change is the tax implications, and it’s more so how it’s going to be facilitated.

If you’re currently selling or you were previously selling it on Google or Apple, those are going to be considered kind of marketplace and they’re going to follow marketplace facilitator rules. And what that means is, it’s a shared liability. Google is responsible for the liability, but so is the publisher. ⁓ So a lot of times in the more complex places, Google is just actually

handling that for on be on your behalf. The reporting can get complex because depending on the country, the marketplace has to report and pay or the vendor has to report and pay. It’s best to kind of like, I assume most publishers aren’t even really aware what’s getting done on their behalf until they download a report. And it’s like, what is this tax? Where did this pay? Some in the US we pull up

we follow marketplace facilitator rules. So what’s gonna happen is Apple Google is going to pay on your behalf. There are states where you actually have to file, meaning you have to go claim that tax that was paid on your behalf. ⁓ A lot like I live in Colorado, Colorado is one of those states that you have to go do that. ⁓ So migrating off of Apple or Google and marketplace, you’re gonna have to

basically start doing that on your own if you sell direct. There’s another option obviously selling through merchant record like FastSpring where we operate as a reseller, meaning you don’t have any of that responsibility at all. It’s actually less responsibility than what you had through Google or Apple as a marketplace. ⁓ The most responsibility is gonna be if you’re selling direct. You’re gonna be responsible for looking at kind of all the

⁓ where you sell into and figuring out what’s taxable and where you need to file.

Braden (13:58)
Okay, so if you wanted to do maybe, you know, in because steering is only allowed in the United States, can you still work with Google and Apple and also do some of this direct things, direct to consumer stuff through a merchant of record? Can you do them in tandem?

Rachel (14:21)
Meaning like partly sell through a market like through a marketplace and then partly sell through a more.

Braden (14:27)
Yeah, yeah, sell the same things in both places.

Rachel (14:30)
Yeah, that definitely that I would say that that’s fun for me and like being in the tax room like, that sounds like kind of fun because you’re going to get a little bit of variety and it’s going to be different for non tax people that probably sounds miserable because not only do you have to know what your requirements are with within each of those models, the marketplace and then the merchant of record, you are going to then have

just all these different things you’re gonna have to comply with. Either don’t do it or do it. ⁓ It depends kind of on the different jurisdictions that you’re in.

Braden (15:13)
Right. That’s fascinating. That’s, mean, again, just adds these layers of complexity that I’m not a tax person. So that sounds terrifying to me.

Rachel (15:22)
Most people aren’t.

like, you know, it’s one of those things like, Hey, if you want to deal with it, great, love it. ⁓ but it can, it can get complex. And if you don’t like it, it’s probably the last thing you want to deal with in terms of being a publisher. I don’t think many people are into tax there. That’s why they kind of went into being, ⁓ a publisher within the gaming world. And they like kind of the graphics and the experience very different than

very dry tax, whatever is their preference, but it is much easier to comply when you are using a merchant of record.

Braden (16:02)
Okay. ⁓ So we also have seen, you you’re talking about these options, maybe some publishers you’ve talked about like going direct, you know, differentiating from direct to consumer, right? Which is just selling directly to your player, but direct meaning I’m going to take on a lot of the liability. I want to either be a payment service provider or I want to partner with one that doesn’t operate as a merchant of record. What does that look like? And what’s the

Is there benefit to doing that from a tax perspective or is there an additional challenge that comes from taking that road?

Rachel (16:37)
Yeah, so when you look at it’s kind of like within the selling direct model, ⁓ most of the time you are going to need the help of ⁓ a PSP payment service provider to help you facilitate those payments. It really depends on the services that PSP is providing, because if they are providing kind of the full suite and more robust set of services, they are going to fall into that marketplace facilitator.

and then it will be more along the lines of what Google and Apple were doing. If it’s more of just a standalone PSP, ⁓ it’s going to be the liability of the publisher. ⁓ You really have to, hopefully they walk you through the criteria that shows you what you’re responsible for because it really is, I mean, this is kind of a real time thing that’s been changing and we’re

especially now as we’re seeing kind of this abandonment ⁓ off these marketplaces. ⁓ So as things do change, these rules are not set in stone. And I expect them to change as the dynamics and the selling structure kind of within the digital space does change. So right now at a point in time, this is what the rules are like now. It can change and it probably will change very soon.

Braden (18:03)
That’s so, wow. I mean, again, just so much nuance to all of this. Yeah. The nuance and the details. Yeah. So then we’ve talked a lot about these different ways that you can go liability risk that you take on. What are the most common tax mistakes or pitfalls that you see publishers making when they decide to ⁓ do this on their own or ⁓ sell those things globally?

Rachel (18:08)
We like contacts.

Yeah, I mean, the biggest, I think, mistakes we see is just not understanding how it’s taxed, meaning the nuances between a digital good and gaming. ⁓ But the other thing I see a lot is this concept of like a filing threshold. ⁓ Publishers, different companies will come back and say, we haven’t met the threshold. ⁓ What the threshold refers to is

the volume of sales that you have in a given jurisdiction. That kind of concept is really, it does exist internationally, but it’s a lot smaller. It’s maybe thresholds internationally have been moving to zero, but they maybe are like $10,000 internationally if there is a threshold. Within the US, can be, they’re around 100,000.

But those are also changing as well. Some states have a two-part test where it’s 100,000 and 200 or 100 transactions. What we are seeing is that it’s just moving to a single test and the thresholds are starting to come down. So what was 500,000 is now 100,000. And we just kind of expect that trend to continue.

along with what’s been happening internationally where the thresholds have been moving to zero. So what was once thought of, I’m okay because I don’t have enough sales. We’re on over the threshold is no longer the case just because the rules have been changing.

Braden (20:14)
Right. Okay. That makes sense. So it sounds like, I mean, there’s a lot of things that you know that I wouldn’t know, right? If we were to go out and make a game, right? I would probably need somebody like you benefit of using a merchant of record like FastSpring, because you get that expertise out of the box. ⁓ but you know, I thought we’ve got Chat GPT, we’ve got AI tools and you can ask them just about any question. You get at least some kind of answer.

how reliable may be questioned, like, is it possible to just use an AI service of some kind to get the answers I need rather than paying someone like you or using a merchant of record to do this?

Rachel (20:56)
Yeah, mean, trust me, I’m poking and prodding Chat GPT all the time just to see what it’ll give me. What I actually have seen in the past like year and a half ⁓ is that it’s starting to provide less and less. It’s starting to have a more conservative approach and give you that language of, hey, taxes are complex. You need to consult your tax advisor. ⁓ It’s really good if you just, you know exactly the question that you want and you understand the context of it.

Meaning like, hey, I have ⁓ a downloadable game and my player is based in Missouri. Is this product taxable? Yes or no. That kind of stuff is fine. But that’s assuming you understand, ⁓ you know, location of the player and what the game is. If you give it, if you just dump all your operations into a Chat GPT and say, hey, what’s my tax liability?

it’s not going to give you anything concrete. It’s going to say, hey, taxes are complex. ⁓ And it’s, there’s just a lot of nuances in that. But it’s like anything, the more, you know, AI starts to learn us, it might get better. However, what I have seen is that it’s starting to be more conservative and not giving you anything. And like, you’re trying to poke it to like, give me, make a yes, no determination. It’s starting to back off of that. And that’s

probably due to like just they don’t want to be, they don’t want that liability to then come back to them if companies do start using that as their tax advisor.

Braden (22:38)
That makes sense. Yeah. Well, this has been extremely illuminating for me and hopefully it is our viewers as well. But before we sign off, what other last minute advice would you give to a publisher or studio who’s interested in selling DTC and avoiding these tax pitfalls?

Rachel (23:00)
Yeah, the one thing is just I always recommend to do something rather than nothing. I understand that’s probably a lot harder, easier said than done, mean. ⁓ But I also want to just like hear, I mean, hear from kind of our publishers. I would love to hear kind of real world questions that they have. ⁓ It is similar to digital goods, but it’s a little more nuanced as well. So.

I would love if we could take some questions even at some point. ⁓ And hopefully that would give me a better kind of like, I can speak to anything, but understanding what some of the questions on their mind is would be great too.

Braden (23:43)
Yeah, I love that. Maybe we’ll have to get you out to an event and we’ll get you to have this conversation live with some people and get some live questions from our publishers. Or maybe we can find some folks online. If you’re hearing this podcast and you want to chat with Rachel, you can reach out to us. You can reach out to us either by filling out our demo form and letting them know, Hey, I want to hear from Rachel, put her on the phone. She can give my demo or you can probably send it to our support team as well as support at fastspring.com

and they can get that message routed over to her as well. But we definitely would love to hear from you. ⁓ Well, Rachel, thank you so much for joining us today on Growth Stage for Gaming. It’s been an absolute pleasure and again, super valuable information you’ve shared today.

Rachel (24:28)
Of course, thanks for having me. See you guys. Bye.

Braden (24:30)
guys.

The post EP40: D2C Without a Tax Degree: How to Sell On a Web Shop Without Becoming a Tax Expert appeared first on FastSpring.

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What Is a Merchant of Record? (And Why Should You Care?) https://fastspring.com/blog/what-is-a-merchant-of-record-and-why-you-should-care/ Fri, 05 Dec 2025 19:35:36 +0000 https://fastspringstg.wpengine.com/?p=10465 Learn why thousands of companies trust FastSpring to act as their merchant of record (MOR) and securely process payments on their behalf.

The post What Is a Merchant of Record? (And Why Should You Care?) appeared first on FastSpring.

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Key Takeaways About a Merchant of Record:

  • Unlike payment service providers (PSP), which handle only the processing of payments, a merchant of record (MoR) handles the end-to-end payment flow and takes on full liability for the transaction.
  • Partnering with an MoR simplifies the financial and legal operation — and the timeline — required for digital-first businesses to sell globally, by handling tax collection and remittance, regulatory compliance, checkout localization, and more.
  • The MoR model is often more cost-effective than ad hoc payments solutions.

Digital-first companies can easily sell to customers around the world, right? So why not market your product globally?

Anyone who does business across borders can tell you: It’s not that simple. 

  • Do you need to translate your website?
  • Do you accept their country’s form of currency?
  • Do you know local privacy and tax regulations?

We spoke to a software entrepreneur based in the Caribbean who was facing this issue.

Customers liked his products, and his company was growing rapidly. “But my country has less than a million people,” he told us. “If I really want to grow my business, I need to expand to other markets.”

He knew that selling his software in other countries would create a variety of tax, transaction processing, and compliance problems.

“That’s why I need a merchant of record,” he explained.

In this piece, we’ll explain what a merchant of record is — and why using one can make it much easier for digital-first companies to go global.

If you’re looking for a merchant of record to help you grow your business internationally, we can help. FastSpring provides an all-in-one payment and subscription platform for thousands of SaaS, software, video games, and digital products businesses, including VAT, GST, and sales tax management, payment localization, and consumer support. Interested? Set up a demo or try it out for yourself.

What Is a Merchant of Record?

A merchant of record (MoR) is the legal entity that sells goods or services to a customer. Companies can be their own MoR, but you can also outsource this work to entities that sell goods or services on behalf of a business and, by doing so, take on the legal liabilities related to the transaction for you.

The merchant of record model helps you stop worrying about the regulatory and tax compliance issues involved with accepting payments from around the globe — so you can skip the hassle and focus on what you do best: building great products.

A flow chart of how the merchant of record model works showing arrows from the customer to FastSpring and from FastSpring to the seller, with an additional dotted line arrow connecting the customer and the seller.

How Is a Merchant of Record Different From a Payment Service Provider?

A payment service provider (PSP) such as PayPal or iDeal is a platform that acts as a bridge, connecting sellers with back-end networks required for processing payments, such as payment gateways, payment processors, and merchant accounts.

You’re probably already working with one or two PSPs — whichever are most popular in your country or the country of your customers.

A PSP only handles the processing of payments, not anything else that goes into an order process, such as VAT (value-added tax), GST (goods and services tax), and sales taxes or payment disputes.

Some PSPs like Stripe accept multiple currencies — which is a big step towards being able to support customers from multiple countries, regions, or jurisdictions.

But various PSPs are popular in different places. And while PSPs are equipped to accept payments in different countries, they’re not responsible for helping you comply with tax requirements for each jurisdiction.

In comparison, a merchant of record handles all of that. The MoR becomes the seller of record (SoR) and, as such, the one to worry about differing rules across credit and debit card brands, regulations in each jurisdiction, consumption taxes, and general risk and liability.

Unlike with a PSP, when you partner with a merchant of record, it takes the lead on risk management, chargebacks, and global VAT, GST, and sales taxes for every transaction.

8 Reasons to Use a Merchant of Record

For many digital-first companies, taking the business global is a no-brainer. But doing so isn’t as simple as just deciding to. You need to think about:

  • Navigating sales tax, VAT, and GST regulations.
  • Figuring out how to accept multiple currencies.
  • Understanding the nuances of regulatory compliance in various countries.
  • Staying up to date on all of the above as regulations flux and evolve.

Solving for the above — and more — can add unnecessary complexity to your operations and slow down expansion plans.

That’s where a merchant of record can help your business grow more quickly, and with less liability, too.

1. A Merchant of Record Handles Sales Tax, VAT, and GST for Digital Goods

It’s one thing to ignore transaction-related taxes or kick the can down the road on figuring them out. But it’s a common mistake for companies to assume that sellers of digital goods aren’t required to collect or remit sales taxes, VAT, GST, and other consumption taxes for digital goods sold via online payments.

That just isn’t true. Sales of digital goods — including software, video games, mobile apps, etc. — often require the same consumption taxes as sales of physical products.

Ignoring that fact or putting off figuring it out could have disastrous consequences that reach well beyond just back taxes, ranging from exorbitant interest fees and penalties to multi-million dollar valuation adjustments.

A merchant of record is the ideal solution, allowing you to offload the complexity of sales, VAT, and GST tax collection and remittance. You can expand into new markets and regions quickly, all while avoiding the consequences of ignoring global tax laws altogether.

2. An MoR Covers Your Foundational Billing Tasks

Even before you add global selling into the mix, many software and SaaS companies struggle with foundational billing tasks, such as:

  • Ensuring compliance with PCI-DSS standards for cardholder information, along with the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Data Privacy Framework (DPF) requirements. (Visit our Trust Center here.)
  • Decreasing payment failure rates.
  • Managing and maintaining relationships with merchant banks, financial institutions, and payment processors.
  • Negotiating payment processing fees.
  • Handling payment disputes, refunds, and chargebacks.
  • Calculating, filing, and remitting software sales tax, VAT, GST, and other consumption taxes.
  • Risk analysis and fraud prevention.
  • Reconciling transactions, payments, refunds, cash flow, and more.

Some of this work may be done for you by your accountant, subscription management platform, or payment processor, but they’re probably not doing everything — such as helping you decrease customer churn or issuing refunds.

Most likely (unless you’re already working with an MoR), you’re doing some of this work internally — or not at all.

All of the above is just one step. When you sell products to buyers in another country, things get even more complicated.

This kind of patchwork approach to billing tasks makes it easy for things to fall through the cracks — and it’s likely costlier than an all-in-one payments solution.

3. A Merchant of Record Calculates and Remits VAT, GST, and Sales Taxes for Digital Goods Based on the Buyer’s Location

When selling software or digital goods, VAT, GST, and sales tax are almost always calculated based on the location of your customer, not the location where you do business.

(This is different from professional services, which are often taxed based on where the service is performed, rather than the location of the buyer.)

For example, let’s say you sell software (or a digital product) and you choose a simple payment processor (such as Stripe or PayPal).

In that situation, if you have enough customers in Canada to meet the Canadian threshold for tax filing, then you must track, file, and remit taxes in Canada — regardless of your location or where your company is headquartered.

With a merchant of record, you’ll outsource the sales tax, GST/HST/QST, and many of the compliance responsibilities to your MoR — who will track, file, and remit taxes on your behalf, in Canada and in all the various countries where your customers live — instead of you doing that on your own.

(Did you know that, unlike the simpler VAT system that many countries and regions utilize, Canada actually has GST, HST, PST, QST, and even RST depending on the province? Canada applies several different tax types depending on the province or territory, so navigating compliance can get tricky quickly. If you didn’t already know that — and you don’t want to have to learn — a merchant of record might be what you need for your digital products business.)

If you multiply the above example by the number of countries where you have customers, you can see why so many digital-first companies choose the MoR model over simple payment processing when they expand globally.

With a merchant of record, you can grow your business much faster, with much less stress and hassle and much less cost from accountants and tax professionals.

4. A Merchant of Record Keeps Up With Ever-Changing Global Payment Rules for You

The specific requirements for doing business across borders vary from country to country, and they can vary further based on how much business you’re doing there, the structure of your business, and a variety of other factors.

Common steps for setting up successful cross-border business include, at a minimum:

  • Learning the preferred local payment methods of a given region.
  • Handling currency conversions when taking global payments.
  • Understanding foreign tax requirements, including whether your offerings are subject to a value-added tax (VAT) or goods and services tax (GST).
  • Detecting and handling fraud, which can be more prevalent on international payments.

That’s work you do per country, which means if you have a lot of customers in ten different countries, that’s ten sets of the above steps to figure out — a timely and costly process.

And this is the most important reason why it’s so helpful to use a merchant of record service when you’re ready to go global.

At FastSpring, we build and maintain relationships with tax law specialists around the globe, so we’re always up to date on laws and regulations if and when they evolve.

5. An MoR Simplifies Your Financial Operations

You didn’t start a software company to spend your days figuring out complex tax rules in countries all over the world. You started it because you had a great idea for a product, and you knew how to build it.

A merchant of record focuses on the selling, so you can get back to what you do best: making a great product.

The MoR acts as a reseller, buying the software from you, then reselling it to your customer. Instead of working directly with customers and myriad financial service providers, you communicate with just one entity — your MoR.

Your customers will still visit your website to buy software, games, in-game items, mobile app subscriptions, or other digital products — or to update their subscriptions — but when they’re ready to check out, they buy the products from the MoR.

They’ll receive a receipt from the MoR, and the MoR will be the company name listed on their bank account/bank statement or credit card statement. This is how the MoR becomes the liable party for the sale.

MoRs maintain robust ecommerce platforms to manage payment and tax processes — in addition to checkout localization and optimization.

At FastSpring, we also provide other services such as digital invoices and interactive quotes that are a part of our customer’s financial system.

6. A Merchant of Record Is Cost-Effective

If you’re paying a lawyer or accountant to figure out the tax obligations and business regulations of each country where your customers live, those costs add up fast. That’s before you even start localizing your payment platform, such as making sure your site accepts the preferred payment method of each country.

As an MoR, FastSpring already has an understanding of local taxes, payment gateways, and more. This makes it the most cost-efficient way to collect customer payments and remit taxes from a global customer base.

In summary, cobbling together a payment infrastructure that encompasses all the functions an MoR handles is a lot more costly and complex than dealing with one MoR partner.

7. A Merchant of Record Enables You to Go Global Immediately

Localizing pricing, currency, and your checkout flow for an optimal customer experience is a project that often takes years for companies that build those features on their own.

Since an MoR already has everything set up and ready to go, as soon as you become a customer of a global MoR, the currency, preferred payment options (from credit cards to digital wallets to global PSPs), and checkout experience can be customized for your customers right from the start.

8. A Merchant of Record Helps You Stay Compliant

Each country has its own sales and privacy regulations, and they’re always changing. This means you’ll need to keep a lawyer on retainer who’s familiar with the ever-changing global tax regulations if you’re handling compliance internally.

Once again, an MoR will do this work for you, avoiding costly fines and lawyer fees.

Frequently Asked Questions

What Does It Mean to Be a Merchant of Record?

A merchant of record (MoR) is the legal entity that sells goods or services to a customer. Companies can be their own MoR, but you can also outsource this work to entities that sell goods or services on behalf of a business and, by doing so, take on the legal liabilities related to the transaction for you.

What Is the Difference Between a Merchant of Record and a Payment Service Provider?

A payment service provider (PSP) is a platform that acts as a bridge, connecting sellers with back-end networks required for processing payments, such as payment gateways, payment processors, and merchant accounts.

A PSP only handles the processing of payments, not anything else that goes into an order process, such as tax calculations and remittance, payment disputes, or regulatory compliance.

To compare, a merchant of record handles all of that. The MoR becomes the seller of record (SoR) and, as such, the one to worry about differing rules across credit and debit card brands, regulations in each jurisdiction, consumption taxes, and general risk and liability.

Your MoR, then, takes the lead on risk management, chargebacks, and global VAT, GST, and sales taxes for every transaction.

What Are the Benefits of Partnering With an MoR?

The most important benefits of partnering with an MoR include:

  • Reducing the financial and legal burden on your company.
  • Allowing you to expand globally immediately.
  • Freeing you from having to calculate and remit taxes in every jurisdiction you sell to, and from having to stay up to date on ever-shifting regulations.
  • Saving you money with a more cost-effective, all-in-one platform versus patchwork payment processing, subscription management, and accounting solutions.
  • Improving your customer experience and boosting conversions thanks to features like advanced payment routing to mitigate payment failures, localized checkout, acceptance of preferred payment methods around the globe, consumer support, and more.

What Are the Key Responsibilities of an MoR?

Key responsibilities of an MoR include:

  • Global online payment processing.
  • Tax and regulatory compliance.
  • Fraud prevention and risk management.
  • Handling payment disputes, refunds, and chargebacks.
  • Subscription management.

In summary, an MoR handles the end-to-end payment infrastructure, from localizing your checkout flow and processing payments to calculating and remitting consumption taxes like sales tax, VAT, GST, and more.

How FastSpring Can Help

FastSpring is the leading full-stack merchant of record service for growth-stage SaaS, software, video game, mobile app, and other digital products businesses. If you’re looking for a merchant of record to help your business expand globally, we’re here to help.

Our platform serves as an all-in-one payment and subscription platform that handles everything from payment and checkout localization; to sales, VAT, and GST tax management; to customer support for end consumers, and so much more.

Learn more about how FastSpring can help you grow your business globally: Set up a demo or try it out for yourself.


This post was originally published in 2021 and has been updated.

The post What Is a Merchant of Record? (And Why Should You Care?) appeared first on FastSpring.

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How Excire Simplified Their International Software Sales (and Taxes) With FastSpring https://fastspring.com/blog/how-excire-simplified-their-international-software-sales-and-taxes-with-fastspring/ Fri, 02 May 2025 17:46:56 +0000 https://fastspring.com/?p=30363 The Excire team found that FastSpring greatly simplified international payments and sales taxes and set them up for continued global growth.

The post How Excire Simplified Their International Software Sales (and Taxes) With FastSpring appeared first on FastSpring.

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As your software business grows large enough to expand into more countries or regions, the system — or multiple systems — you use to sell it can become more and more complex. 

Or, you can simplify the system with one global merchant of record. 

When Excire became a popular enough product line that it was being sold in both Europe and the U.S., Managing Director Mathias Martinetz and CTO Thomas Käster knew their current online checkout setup — having one solution for Europe and one for the U.S. — was not efficient. 

Mathias Martinetz and Thomas Käster wearing white Excire sweatshirts in front of a light brick wall.

“And we had a lot of manual work,” Mathias says. “Basically, each and every sale had to be manually organized and given to our tax advisor.”

And if they wanted to continue scaling their business and expanding into more countries, they needed a better system. 

That’s when they discovered the merchant of record model and, subsequently, FastSpring.

Completely switching online commerce systems can be daunting, especially when switching from one type (such as a very basic online checkout or web shop system) to another (such as a comprehensive merchant of record). But Mathias and Thomas did their due diligence, and they’re glad they found FastSpring.

Here’s what they did to ensure they’d find the right merchant of record (MoR) and have a successful transition.

Are you looking for a merchant of record that will partner with you to grow your business internationally? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself.

Excire Needed a Simpler Payments and Taxes System

Excire is an award-winning line of photo and video management software products that help photographers organize, find, and cull their photos at lightning speed. With Excire Foto as a standalone product or with Excire Search as an Adobe Lightroom plugin, photographers can leverage meta data and AI for keyword search, facial recognition, grouping shots, image analysis, and more.

Screenshot of Excire software showing menus on each side and a photo of a brown-haired woman wearing yellow tinted sunglasses.

As the product line grew in popularity and the team was able to move from only selling Excire in Europe to selling it in the U.S., they found themselves with two separate shop systems. 

“As we were growing and wanted to grow more, we were looking for a solution that would allow us to have only one shop, but that could also be used around the world,” Mathias recalls. 

Headshot of Mathias Martinetz with his name and job title Managing Director above the Excire logo.

Thomas adds, “We encountered some technical challenges, which is to be expected when managing an ecommerce system independently. Additionally, we faced issues with our tax workflows, which were no longer sufficient to support the level of growth and scaling we had already achieved.”

Headshot of Thomas Käster with his name and job title Chief Technical Officer above the Excire logo.

They appreciated the value of offering localized currencies and payments to buyers, but as it was already unwieldy to have two online shops for two regions, they didn’t want to add more shops as they moved into new regions. They also knew they didn’t like managing all the sales taxes the way they had been, and that more growth would only make that even more difficult.

There had to be a better way, so they started looking around to see what other companies were using. 

Mathias and Thomas reached out to some contacts of theirs at another software company, and that company referred them to FastSpring. 

“The interesting thing for us is,” Thomas says, “if I see similar companies using FastSpring in the same way as we’d like to use it, that’s a good sign that FastSpring was the right decision for us.”

Without having to think for very long about it, they can easily list a handful of software companies in their industry who also use FastSpring, which makes them even more confident about their decision. 

Talk to Similar Businesses About THEIR Experiences

Besides just noting that many businesses like theirs were already using FastSpring, Mathias and Thomas recommend asking them for more information about what it’s actually like to use a particular payments platform or merchant of record. “Get their experience,” Mathias advises. 

Thomas adds, “In the end, you never know, right? When you decide to switch off an existing technical system completely and onto a completely new system, you never know if it will be the right decision.” So besides just observing what your own competitors are using, reach out to businesses you’re friendly with and “Talk a lot to the people.”

Pay Attention to the Responsiveness of Each MoR’s Team as You Begin Reaching Out

Excire was fortunate to have a very short list of possible ecommerce solutions, as FastSpring seemed like the clear winner just based on how many other companies were already using it. 

But if you have a few options on your list — or if you want to validate that the one you’re leaning toward is eager to meet your needs – you can learn a lot from how a possible vendor’s team responds to your initial inquiry. 

This may seem counterintuitive, as most people and organizations will be eager to ensure the first experience you have with them is excellent. And Thomas says that it’s not always easy to make a decision based on those first impressions. 

But he clarifies, “Even from a first impression, the FastSpring team does a better job than the competitors.” The Excire team had also approached an MoR company that had a team based in Germany, so Thomas and Mathias could speak with that team in their native language. 

“But the first contact with them was not as good as the first contact with FastSpring,” he continues. Besides the technical requirements he wanted to ensure were met, “The way the team took care was very important for the final decision to go with FastSpring.”

Define Your Needs Clearly and Communicate Them to Potential Vendors

Observing competitors, talking to similar businesses, and initiating contact with various vendors are all important parts of the external planning phase when evaluating a new ecommerce system, but there’s an important internal planning phase too. 

As Chief Technical Officer, Thomas is very hands on with the technical aspects of their various systems, so he knows how important it is to know what you need and communicate that to potential payments platforms. 

He explains it this way: “Summarize and describe your own necessities, or the aspects that are most important to you. Especially, what are the requirements of such an ecommerce system? When you explain it in the best way you can, then you’ll get the best, most concrete answer from the FastSpring team.”

There were several sessions back and forth between the Excire team and FastSpring as they worked through the technical details of what their team needed and how FastSpring could meet those needs. Thomas said those sessions helped them “come to the point where we were really sure about our decision to go with FastSpring.”

He continues, “I guess this is something every company needs to do on its own first: to check all the aspects that are important to them, and to communicate those aspects in a clear manner.” 

Besides wanting to combine their international payment systems into one simpler system that could continue expanding their global sales, Thomas and Mathias were also looking closely at competitive pricing, payment failure systems, ease of international pricing management, newsletter systems, subscription capabilities, and integrations. 

The Excire team also found FastSpring’s pricing better than the other merchants of record they evaluated.

Upgrade to a Merchant of Record Like FastSpring

It was looking at and talking to companies similar to Excire that tipped off Mathias and Thomas to the merchant of record model as the answer to their global payments and taxes question.

“That’s how we found out that the solution could be a merchant of record,” Mathias says. “So that’s how we got more into it and found out that there is an advantage: that all tax and currency related activities can be handled much, much easier than if we would do it on our own.”

Switching from separate systems for different regions to one global solution would be an upgrade, but finding an ecommerce model that also managed sales taxes and VAT for Excire sales would provide an even greater improvement to their operations.

Screenshot of Excire checkout on FastSpring with three items in cart on left side and checkout fields on right side.

FastSpring has also made many of the smaller, day-to-day management tasks easier. For example, Mathias says that “We can easily define prices worldwide; that’s quite smooth. And it was helpful to implement a subscription model, right, Thomas?” 

“Yeah, that’s for sure,” Thomas adds.

When Excire initially launched on FastSpring in 2023, they ran into some challenges with email and analytics integrations. The FastSpring team worked hard to meet Mathias’ and Thomas’ needs, prioritizing additional help for the Excire store integrations and finding ways to meet their needs.

Thomas says of their more recent subscription launch, “This kind of integration was very easy.” He says that their integration requirements may be more complicated to fulfill than some companies’, but that the communication between FastSpring and their licensing vendor has been “really easy and robust.”

Partner With FastSpring to Simplify Your International Software Sales

Are you looking for a merchant of record that will partner with you to grow your business internationally? 

FastSpring provides an all-in-one payment platform for SaaS, software, gaming, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. 

Set up a demo or try it out for yourself.

The post How Excire Simplified Their International Software Sales (and Taxes) With FastSpring appeared first on FastSpring.

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The Nuances of VAT on Digital Services Sold Internationally https://fastspring.com/blog/the-nuances-of-vat-on-digital-services-sold-internationally/ Wed, 09 Apr 2025 17:39:43 +0000 https://fastspring.com/?p=30286 FastSpring continuously monitors tax regulations worldwide so that our platform remains compliant and seamlessly supports your business.

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FastSpring Senior Director of Tax Rachel Harding contributed to this article. Read a customer success story that utilized Rachel’s extensive tax expertise here.


When we ask our customers, “Why did you choose a merchant of record (MoR) over a traditional PSP?,” one of the most common responses is the ease of tax compliance — the ability to “set it and forget it.”

But tax is far from a static topic. In fact, it shapes economies and influences global commerce. That’s why we continuously monitor tax regulations worldwide — tracking threshold changes, new legislation, and tax rate adjustments — so that our platform remains compliant and seamlessly supports your business.

One of the key areas of tax compliance we manage is VAT (value-added tax) on sales of digital services. Many countries issue separate guidance to regulate the supply of digital goods and services, when provided by a foreign company. (Sometimes this is referred to as ESS, or electronically supplied services regulations.) And the tax treatment can differ from rules followed by a resident company. It’s important to understand the nuances to remain tax compliant

These regulations often broaden the scope of transactions subject to VAT and can include services such as:

  • Streaming platforms (e.g., Netflix, Spotify).
  • Online advertising (e.g., Google Ads, Facebook Ads).
  • Cloud computing services.
  • eLearning platforms.
  • Software and app subscriptions.

Other requirements can include engaging a local representative to act on your behalf, triggering income tax nexus (in addition to VAT nexus) and may even require you to settle any outstanding balances prior registration. But each country has a unique approach to global tax compliance.

Upcoming Regulations

On January 17, 2025, the Philippines extended its VAT legislation to cover digital services supplied by foreign companies to consumers in the Philippines. They’ve issued several interim deadlines, but the important date is June 1, 2025. Companies should register and be ready to collect 12% VAT at the very latest by June 1, 2025.

We’ll be ready — will you?

Want a Payments Platform That Will Worry About Taxes for You?

You can stay up to date by reading complex tax regulations — or you can partner with FastSpring. As your global commerce partner, we stay ahead of these changes so you can focus on growing your business without tax-related worries. 

For more details on tax compliance with FastSpring, visit our tax documentation or reach out to FastSpring Support.

About FastSpring

FastSpring is how SaaS, software, digital products, and video game companies sell online in more places around the world. We handle every payment need — from subscription management to tax collection, remittance, and more — so your business can go farther, faster. We’re also the leading merchant of record for global software companies, powering over a billion dollars in worldwide transactions every year. We’ll manage your checkout, VAT and sales taxes, compliance, and more, freeing you to focus on what you do best: building great software.

Set up a demo or try it out for yourself.

The post The Nuances of VAT on Digital Services Sold Internationally appeared first on FastSpring.

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The Tax Implications of Selling Games D2C via Your Own Web Shop https://fastspring.com/blog/the-tax-implications-of-selling-games-d2c-via-your-own-web-shop/ Fri, 28 Mar 2025 15:30:00 +0000 https://fastspring.com/?p=30223 Learn how selling games D2C via web shops can affect your indirect taxes and what you need to consider as you diversify game monetization.

The post The Tax Implications of Selling Games D2C via Your Own Web Shop appeared first on FastSpring.

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The gaming industry is evolving, and developers aiming for higher gross revenue are increasingly exploring direct-to-consumer (D2C) sales through web shops vs. mobile stores. Selling D2C offers several advantages, including better control over customer relationships, brand experience, and profit potential. 

However, taking advantage of this shift means that you become responsible for everything that comes with selling games in whatever jurisdictions you sell them in — including setting up an online store and displaying products, having a way to accept and process payments, and especially, taxes. 

In this article, we focus on how selling mobile apps and games D2C via web shops can affect your indirect taxes (sales tax and VAT) and what developers need to consider as they start diversifying game monetization.

Whether you want to start big or start small with the D2C model, it’s important for developers and publishers to understand the sales tax and VAT implications of selling D2C via web shops.

Payments Options for Selling Games D2C

When game companies decide to sell D2C, they typically choose between two key service models: using a merchant of record (MOR) model, or by leveraging a payment service provider (PSP). Each model comes with distinct tax responsibilities.

Merchants of Record

A merchant of record is a comprehensive payments and taxes service that becomes the legal entity selling the product. That means the MoR becomes responsible for worrying about the regulatory and sales tax and VAT implications of accepting payments from any of the countries where it sells the product — instead of the software maker or game publisher.

Payment Services Providers

A payment services provider can help businesses sell a product, but it only bridges the gap between the seller and the specialized payments services and networks needed to accept payments, such as payment gateways, payment processors, and a merchant account. 

So a PSP simplifies the process of accepting payments, but that’s usually all it does. A PSP will not worry about international taxes and regulations (some PSPs may have add-on services to help with taxes, but those costs can pile up as the package of services becomes more complex). 

The Tax Implications of Selling D2C With a PSP or MoR

Payment Service Providers and Taxes: Missing Pieces

A PSP facilitates payment processing but leaves most sales tax and VAT related duties to the game publisher.

Here are a few of the tax responsibilities that PSPs won’t take care of:

  • Tax Registration: Registering in U.S. states or international countries where the developer has sales tax and VAT nexus.
  • Tax Calculation and Collection: Ensuring that sales tax and VAT is calculated, collected, and remitted accurately.
  • Liability Management: Bearing full responsibility for sales tax and VAT related issues, including audits.
  • Compliance and Audit Costs: Covering the expenses of in-house or outsourced sales tax and VAT compliance services and audit related fees. 
  • Invoice Disclosures: Providing correct sales tax and VAT disclosures on invoices.
  • E-Invoicing: Issuing e-invoices in countries requiring them.
  • Legal Representation: Appointing legal representatives where required.

Merchants of Records and Taxes: Handled for You

An MoR assumes full responsibility of sales tax and VAT compliance because it’s the entity actually selling the product, allowing developers to focus on what matters: game development.

The many benefits of using an MOR include:

  • The MoR takes care of all the bulleted points above that a PSP won’t.
  • Reduced Legal Exposure: Developers are shielded from direct interactions with tax authorities.
    • For example, when one of our customers faced aggressive sales tax and VAT inquiries, FastSpring’s tax team intervened, providing expert representation and achieving a favorable resolution (read more here). Without the kind of tax support an MoR provides, a regular inquiry could lead to a full audit if these taxes are handled in house.
  • Expert Tax Support: A dedicated tax team ensures developers stay compliant and can resolve disputes with sales tax and VAT authorities effectively.

Why Choose FastSpring as Your MOR? 

FastSpring is how gaming publishers sell in more places around the world. For nearly two decades, FastSpring has been a trusted payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. 

To further invest in our commitment to supporting game developers, FastSpring hired Chip Thurston as our Head of Gaming. Read the press release here. 

FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Choose A Partner You Can Trust With Your Players™ and spend less time managing your payments and compliance and more time making great games! To learn more about how FastSpring supports game developers, visit fastspring.gg.

Ready to get started? Set up a demo or try it out for yourself.

The post The Tax Implications of Selling Games D2C via Your Own Web Shop appeared first on FastSpring.

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5 Proven Strategies for LATAM Companies to Successfully Enter Western EU and US Markets https://fastspring.com/blog/5-proven-strategies-for-latam-companies-to-successfully-enter-western-eu-and-us-markets/ Mon, 10 Mar 2025 20:25:40 +0000 https://fastspring.com/?p=30203 LATAM businesses can grow faster in the U.S. and Western Europe with local payments, regional GTM plans, and an MoR for payments and taxes.

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Latin American companies have tremendous growth potential beyond their regional borders. With a combined GDP of over $5 trillion and a growing tech sector, LATAM businesses are increasingly looking to scale internationally into lucrative markets such as western Europe and the U.S. 

However, navigating these expansion journeys requires strategic planning, local market knowledge, and the right technology infrastructure.

In this guide, we explore five proven strategies that successful LATAM companies have used to establish their presence in Western EU and U.S. markets, with practical insights on overcoming common challenges.

FastSpring is how SaaS, software, digital products, and video game companies sell online in more places around the world. We handle every payment need — from subscription management to tax collection, remittance, and more — so your business can go farther, faster. Set up a demo or try it out for yourself

5 Ways LATAM Companies Can Accelerate Their Growth in US and EU Markets

1. Localize Your Payment Infrastructure

One of the most critical factors for successful market entry is adapting your payment infrastructure to meet local expectations and requirements.

Why it matters: Payment preferences vary significantly across regions. While cards dominate in the U.S. (with credit and debit cards accounting for a total of 62% of all payments), European consumers often prefer local payment methods like iDEAL in the Netherlands or Klarna in Sweden.

Success strategy: 

Implement a flexible payment platform (such as a merchant of record) that supports:

  • Multiple currencies with dynamic pricing.
  • Region-specific payment methods.
  • Local tax compliance automation.
  • Subscription management across different regulations.

2. Adapt Your Go-to-Market Strategy for Each Region

The marketing and sales approaches that work in LATAM markets often need significant adjustment for Western markets.

Why it matters: Business cultures, buying processes, and customer expectations differ substantially between regions. U.S. businesses typically have faster decision cycles but demand more comprehensive support, while EU organizations often have longer, more committee-driven purchasing processes.

Success strategy:

  • Develop region-specific value propositions.
  • Adjust pricing strategies based on local market conditions.
  • Create localized content marketing strategies.
  • Build region-appropriate sales cycles.

3. Navigate Complex Regulatory Landscapes

Companies often face significant regulatory hurdles when expanding to EU and U.S. markets.

Why it matters: Western European markets operate under GDPR, while different U.S. states have varying data protection laws. Additionally, each region has specific requirements regarding financial transactions, business registration, and consumer rights.

Success strategy:

4. Build Strategic Partnerships in Target Markets

Successful LATAM companies rarely enter Western markets alone — they leverage strategic partnerships.

Why it matters: Local partners provide invaluable market knowledge, established distribution channels, and credibility in new markets where your brand may be unknown.

Success strategy:

  • Identify complementary businesses in target markets.
  • Create joint offerings that leverage each company’s strengths.
  • Establish integration partnerships with popular local platforms.
  • Consider channel sales models where appropriate.

5. Implement Scalable Subscription and Pricing Models

The subscription economy has revolutionized how software and digital services are sold globally, but requirements vary significantly by region.

Why it matters: Different markets have varying tolerance for pricing levels, subscription terms, and billing frequencies. Additionally, managing subscriptions across multiple currencies and tax jurisdictions presents significant operational challenges.

Success strategy:

  • Create flexible subscription management systems.
  • Implement smart dunning processes to reduce voluntary and involuntary churn.
  • Automate currency conversion and regional pricing.
  • Build analytics dashboards to track performance by region.
  • Design subscription models that align with regional expectations.

The Technology Foundation for Global Expansion

At the core of successful international expansion lies the right technology infrastructure. Many LATAM companies falter not because their product isn’t competitive, but because their backend systems can’t handle the complexities of multi-regional operations.

Key technology requirements include:

  • Supporting regional payment methods.
  • Multi-currency support with automatic exchange rate updates.
  • Global tax calculation and compliance automation.
  • Localized checkout experiences.
  • Subscription management across different regulatory environments.
  • Fraud prevention adapted to regional risk profiles.

Ready to Take Your LATAM Business Global?

Expanding from Latin America into Western European and U.S. markets represents a tremendous growth opportunity, but it requires careful planning and the right infrastructure. The most successful companies recognize that payment processing, subscription management, and compliance aren’t just operational details — they’re strategic advantages when implemented correctly.

FastSpring’s all-in-one merchant of record platform is designed specifically to help companies like yours navigate international expansion with confidence. Our platform handles the complexities of global payments, subscription management, tax compliance, and fraud prevention, allowing you to focus on what you do best: building great products and services.

Talk with a FastSpring expert today to create your customized global expansion strategy and learn how our platform can accelerate your growth in Western European and U.S. markets.

FastSpring is how SaaS, software, digital products, and video game companies sell online in more places around the world. We handle every payment need — from subscription management to tax collection, remittance, and more — so your business can go farther, faster. Set up a demo or try it out for yourself

The post 5 Proven Strategies for LATAM Companies to Successfully Enter Western EU and US Markets appeared first on FastSpring.

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