SEPA allows you to pay directly from your European bank account.

Follow these steps to complete your payment:

Payment Screen

1. Enter your email address.
2. Select SEPA from the list of available payment methods.
3. Enter your first and last name.
4. Provide your personal or company IBAN (found in your banking app or on your paper statement).
5. Click Pay.

• If you need an invoice for accounting purposes, select View Invoice to download it.
• To confirm your details for recurring payments, select View Mandate.

Paying with ACH (Automated Clearing House)

ACH Direct Debit allows you to pay directly from your U.S. bank account.
Follow these steps to complete your payment:

Payment Screen

1. Enter your email address.
2. Select ACH Direct Debit from the list of available payment methods.
3. Enter your first and last name.
4. Choose the type of bank account being used for payment (from the dropdown menu).
5. Enter your ACH account details (found in your banking app or on a paper statement).
6. Enter your ZIP code.
7. Check the box to authorize the payment.
8. Click Pay.

Account Confirmation Screen

• Review your account details to confirm accuracy.
• Click Confirm.

Order Placed Screen

Your order is now complete.

• If you need an invoice for accounting purposes, select View Invoice to download it.
• To confirm your details for recurring payments, select View Mandate.

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Their support email is listed on your order receipt.

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1. Search your Spam or Junk folder for an email from mailer@fastspring.com.

2. Add mailer@fastspring.com to your contacts or list of safe senders in your email provider to ensure that messages reach your inbox.

3. If you still need help, create a Support Case.

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1. Open your receipt email.
2. Click Manage Your Orders.
3. Enter your email address and click Continue.
4. Check your email for a new message.
5. Click the link to manage your orders.

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• FastSpring Order ID
• Date of purchase
• Order total
• Product name
• Seller name (Company you made the purchase from)
• Screenshots showing the issue.

Create a Support Case and submit your information

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• Sales Tax: Physical products shipped to residents in California and digital products, subscriptions, and physical products for residents in the U.S. incur sales tax except in Alaska, Delaware, Montana, New Hampshire, Oregon, AA, AE, AP, AS, and Puerto Rico.

• VAT / GST: Most sales in the EU and some specific other geographic locations incur VAT or GST. Rates differ by country.

• Exemptions: Customers in some locations can enter their VAT ID as part of the checkout process if they are exempt from tax payments. If FastSpring receives a tax certificate for a subscription tax exemption, recurring charges for the same subscription will not incur taxes

• FastSpring W9 tax form: https://fastspring.com/w9.pdf

Tax or VAT/GST Refund

For eligible Consumers, FastSpring can refund tax within 90 days of purchase made via credit/debit card, PayPal, or Amazon Payments.

Set Up Tax-Exempt Order

FastSpring can help create a custom tax-exempt order. Please include the following information when submitting your request:

• Product details: Name of the product (link or screenshot showing the product name and price)
• Quantity: Number of units
• Price: As seen on the checkout page
• Purchaser’s information:
  • Full name (first and last)
  • Email address
  • Billing address, including zip/postal code
• Tax-exemption document: A copy in PDF or image format

Once you have all the information ready, submit your request by creating a Support Case.

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Wire instructions and bank account information is customized for each buyer to minimize exchange and wire handling costs.

Place an order online and choose Wire Transfer to receive the banking information for the order. These details are not provided in advance of an actual order.

• Preferred payment method is credit card or PayPal

• We accept mailed checks from within the US

• We do not accept ACH payments

Incomplete or Incorrect Wire Payment

Some bank wire transfers can take 3-5 business days to process.

Request a wire trace:

1. Wait at least 3 business days after you initiated payment.

2. Locate an official bank document or receipt that meets proof of payment requirements.
   –Traditional wire: name of account holder, exact amount debited from account holder, description of remitted funds, date the amount was debited from account, account name and number of beneficiaries
   –Non-traditional wire (Alipay, Sofort, iDEAL, or Giropay): receipt must include the payment reference

3. Create a support case and attach proof of payment.

A wire trace can take 1-3 business days to complete.

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If you cancel your auto-renewal plan, your subscription will cancel and deactivate at your next scheduled payment date.

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1. – On the website where you purchased
   – In your email receipt
   – On your invoice listed under Product Support

   

2. Contact that company directly to request a refund.

If you already requested a refund and did not get a response within 2 business days, you can request a refund to our support team.

Request a Refund

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If your order is declined, any charge on your account is likely a small and temporary pre-authorization that will automatically clear from your statement. Re-check your statement after several business days.

Additional charge on statement beyond order amount

There are several reasons for unexpected charges:

• Small charge of approximately 1 US Dollar or 1 Euro: Likely a temporary authorization to verify that your card or account is active, which will automatically clear from your statement. Re-check your statement after several business days.

• Full order amount charged more than one time: Your statement may mistakenly display the order twice or display the completed charge and temporary authorization separately.

• Two or more completed charges: To request a refund of a duplicate charge, contact the company you purchased from. FastSpring is not authorized to issue refunds without Seller approval. Find contact info for the Seller company you purchased from on your invoice listed under Product Support or in your email receipt.

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• Order ID
• Purchase Date
• Order Total
• Specific text you want changed.

If it’s helpful, you may also add an attachment showing the update you prefer.

The post Update Invoice appeared first on FastSpring.

Each FastSpring Seller sets their own policy regarding purchase orders. For any purchase order questions, the Seller of the product or service you wish to purchase.

Purchase via Purchase Order:

1. During checkout, select the Purchase Order payment option.
   • If you do not see a Purchase Order option, contact the the Seller of the product or service you wish to purchase.
2. After you complete checkout with your information, you will receive a payment link and invoice.
3. Your order will be fulfilled after you submit payment.

Purchase order transactions in US Dollars in the United States can make payment by mailing a physical check or money order sent to the address included in payment instructions.

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